J
JustHost.co.za
Claimed Business
J
JustHost.co.za
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
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Andre V
1 reviews | Active since Jan 2020
4 May 2021, 05:38
Justhost - not great, not even ok but usable
If you're willing to pay more than you would at other providers then the service improves, and by that I mean the helpdesk service. The actual service you pay for is unreliable (over a period of five years well over a hundred outages). Monitoring software will monitor the front end, but if the backend DB becomes unreachable the net effect is a site outage, so either qualifies as a service outage. Support iif you aren't a premium customer is abysmal. It's available via a proprietary chat app and you shouldn't ask more than one question per service call, even if you ask the wrong question first and correct yourself you'll absolutely confuse the woefully underskilled service desk technicians. Any more complex problems (Understand the management interface doesn't allow you to create particularly difficult problems, so the only really complex issues are caused by the provider themselves), will need to be escalated and the turnaround time is 48 business hour. So if the provider causes a problem they don't understand your site might (and was_ be down for a week. When the service is running as well as it ever runs the network performance is absolutely terrible, sites are slow and often time out. For applications which use a DB in the back end the DB parameters are functional but highly restrictive, the company restricts file size for images and file types for shared documents as some examples. So your site cannot use high quality images in certain instances (Research sites might need fMRI images). The management interface is pretty good and there's a file editor function for those of us who are more technical.
Helpful (0)
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Andre V
1 reviews | Active since Jan 2020
4 May 2021, 05:38
Justhost - not great, not even ok but usable
If you're willing to pay more than you would at other providers then the service improves, and by that I mean the helpdesk service. The actual service you pay for is unreliable (over a period of five years well over a hundred outages). Monitoring software will monitor the front end, but if the backend DB becomes unreachable the net effect is a site outage, so either qualifies as a service outage. Support iif you aren't a premium customer is abysmal. It's available via a proprietary chat app and you shouldn't ask more than one question per service call, even if you ask the wrong question first and correct yourself you'll absolutely confuse the woefully underskilled service desk technicians. Any more complex problems (Understand the management interface doesn't allow you to create particularly difficult problems, so the only really complex issues are caused by the provider themselves), will need to be escalated and the turnaround time is 48 business hour. So if the provider causes a problem they don't understand your site might (and was_ be down for a week. When the service is running as well as it ever runs the network performance is absolutely terrible, sites are slow and often time out. For applications which use a DB in the back end the DB parameters are functional but highly restrictive, the company restricts file size for images and file types for shared documents as some examples. So your site cannot use high quality images in certain instances (Research sites might need fMRI images). The management interface is pretty good and there's a file editor function for those of us who are more technical.
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Replies (0)KG
Konrad G
1 reviews | Active since Jan 2020
22 Aug 2016, 10:06
Support Nightmare - justterrible.com not justhost.com
<p>I have been a client of JustHost for some time and when my website got infected by malware my site was taken down. I logged a ticket and tried numerous times to get online support via chat. Eash time I would have to wait for up 30min for someone to tell me they cannot help me and put me through to another department where I would not get a reply. They wanted to charge me $250 to fix the malware problem. I deleted the affected files by myself and asked them to enable my account but then they told me the server had a problem and they would let me know when they fixed it so. All I want to do now just get off their servers butneed my email to work which still is a problem. I have not idea how a company like this can be so shocking at providing support. </p>
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|Replies (0)KG
Konrad G
1 reviews | Active since Jan 2020
22 Aug 2016, 10:06
Support Nightmare - justterrible.com not justhost.com
<p>I have been a client of JustHost for some time and when my website got infected by malware my site was taken down. I logged a ticket and tried numerous times to get online support via chat. Eash time I would have to wait for up 30min for someone to tell me they cannot help me and put me through to another department where I would not get a reply. They wanted to charge me $250 to fix the malware problem. I deleted the affected files by myself and asked them to enable my account but then they told me the server had a problem and they would let me know when they fixed it so. All I want to do now just get off their servers butneed my email to work which still is a problem. I have not idea how a company like this can be so shocking at providing support. </p>
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