Just Teddy's ********** Customer Service

Customer Service is atrocious, and absolutely rude over the phone.

I spoke to Eve the manager at Just Teddy's Hyde Park, about my reservation on the 12th of May at 13:30, or should I say tried speaking to her. But she put the phone down on me whilst I was talking to her.

I understand that this may be their busiest time with the upcoming Mother's Day, but still, it is no way to speak to your customer.

I needed my reservation changed, or help changing my reservation from 3 people to 2 people as my father is unable to make it back from a business trip in time. The least they could do was deal with my query in a kind and respectful manner or explain to me if it's unable to be changed (because we later found out that we are unable to change it).

I called 2 times before speaking to Eve, and each time I was told they could not speak to me now, they would call back in 5 minutes, and yet they did not. I wasted airtime following up and trying to get through.

They are exceptionally rude when dealing with customers.

I truly am not looking forward to our time there on the 12th, if their service in person is just as bad, I would say that they are all name (status), and not actually worth it.