Disappointing Experience at Kapstadt Brauhaus (Steenberg)

We visited Kapstadt Brauhaus on a Wednesday evening to celebrate my birthday, and unfortunately, the experience was very disappointing.

Despite the restaurant being less than 40% full, we waited over 1 hour and 30 minutes for our meals. The dishes did not arrive together, which completely disrupted the dining experience. What was particularly frustrating is that the waiter specifically said the children’s meals would be prioritized, yet they were served last. The kids received their simple hake and chips only after several adults had already finished eating. We came to share a meal together, but ended up eating at different times.

When the steaks eventually arrived, they were overcooked and dry, despite us ordering them medium. We had to send them back, which meant an even longer wait. By the time the corrected meals came out, most of us had already finished eating. Personally, I had lost my appetite by then and ended up giving my steak away.

What makes this more concerning is that the restaurant wasn’t even busy. It’s hard to understand how such delays and mistakes can happen in an almost-empty venue. Does the kitchen only begin preparing meals after defrosting items per order? If so, that raises serious concerns about food quality and hygiene.

To add to the disappointment, we also noticed a significant decrease in portion sizes, particularly on nights when specials are offered.

Overall, what should have been a pleasant birthday celebration turned into a frustrating evening. I hope the management takes this feedback seriously and works on improving service, kitchen efficiency, and food quality, especially during quieter periods when there’s really no excuse for this level of service.