ML
Melanie L
Active since Aug 2020
4
Reviews
0
Industries
Reviews
4 reviews10 months ago
Thank you to Tumelo
Thank you to Tumelo. For speedy excellent service assisting with my queries
56 replies
11 months ago
Disappointing Experience at Kapstadt Brauhaus (Steenberg)
We visited Kapstadt Brauhaus on a Wednesday evening to celebrate my birthday, and unfortunately, the experience was very disappointing. Despite the restaurant being less than 40% full, we waited over 1 hour and 30 minutes for our meals. The dishes did not arrive together, which completely disrupted the dining experience. What was particularly frustrating is that the waiter specifically said the children’s meals would be prioritized, yet they were served last. The kids received their simple hake and chips only after several adults had already finished eating. We came to share a meal together, but ended up eating at different times. When the steaks eventually arrived, they were overcooked and dry, despite us ordering them medium. We had to send them back, which meant an even longer wait. By the time the corrected meals came out, most of us had already finished eating. Personally, I had lost my appetite by then and ended up giving my steak away. What makes this more concerning is that the restaurant wasn’t even busy. It’s hard to understand how such delays and mistakes can happen in an almost-empty venue. Does the kitchen only begin preparing meals after defrosting items per order? If so, that raises serious concerns about food quality and hygiene. To add to the disappointment, we also noticed a significant decrease in portion sizes, particularly on nights when specials are offered. Overall, what should have been a pleasant birthday celebration turned into a frustrating evening. I hope the management takes this feedback seriously and works on improving service, kitchen efficiency, and food quality, especially during quieter periods when there’s really no excuse for this level of service.
0 replies
15 months ago
Disgusting after sales for size exchange
I purchased my mother in-law vans, uk6. She fit it on and walk from the room to the lounge and back to the room again to take it off as it was not fitting. The one shoe is clearly bigger than the other. When my mother in-law went to the store to exchange the size, with the slip, they denied her and said she wore the shoes. They also lacked customer service with their interaction with her. I will never purchase anything from this store again. The after sales is disgusting!
0 replies
69 months ago
Edgars Cell phone
I bought a cell phone at Edgar's Blue route mall on Sunday 9th Aug 2020. Realised on Monday the 10th the phone cover is not sturdy and there is a fault with the cover, and within my 7 day period of returning, took it back on Wednesday the 12th ( only day I could as I am working), and they flat out refused to exchange the product. Claiming negligence, when there is clearly no marks on the new phone of a fall or damage, the phone was manufactured incorrectly and as the consumer who just spent R4000 purchasing this product, they refused to exchange it. Utter nonsense and unacceptable.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)