KFC Bosruin Village Terrible customer (non-service)

I arrived at the establishment and found that the drive-thru, which is what we always use when ordering at this KFC, was not working, and then we went inside and used a Kiosk for ordering. Little did I know that we would be in the KFC take=-away place for almost an hour. I received my order sms confirmation at 19h02, and when I went to enquire about the dealy with my order, it was 19h55. I was surprised that people who came after me, ordering what would raiditoinally take longer to prepare than my son's requested Streetwise 3, were served before me. My order number was 2146, people with order numbers 2159 and beyond were serviced before. When I asked the ladies how does the system at KFC work, I was just given a look, and a glance....then everyone carried on with the very same system.....of giving people that came after me their orders. I was in shock, I was with my daughter, and I asked again, not wANTING MY DAUGHTER TO SEE HOW IRRATE I WAS ALREADY! Then casually, I was given my food, no comment, no apologies. I then asked for the Manager, Modiselle, who really did not do anything to to sort out the situation. One of the craziest things about this situation is that my son is such a KFC Fan, we order there at least 4-5 times a week! I got home and I was distraught...my son was in a state.....thank you KFC for no service. I have never experienced anything like this! I am one of those customers that rave when I have been given great service, trust me.....but now with horrible behaviour of staff, and total diregard for the customer, KFC should let me know if they need help with training their staff on customer service....I WILL EVEN DO IT FOR FREE!!