KB
KFC Boskruin Village
Unclaimed Business
KB
KFC Boskruin Village
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About KFC Boskruin Village
KFC Boskruin Village has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked KFC Boskruin Village across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEB
Eleen B
1 reviews | Active since Jan 2020
29 Nov 2025, 15:01
Worse KFC in SA
I got the drive thru, just to find 2 giggling staff members saying they dont have any chickens Unfortunately I could not get out, sat for 10 minutes in the drive thru, no one at the windows. Get to the last one and I asked the woman what is going on, she then said 30 minutes, yet they did not even take my order. I refused to leave until I spoke to a manager, which they refused to do. All of a sudden they acting all busy inside, the woman was muttering a lot of *******, clearly aimed at me. Other times, you also and have to park and wait and regularly you dont get everything you ordered, and im yet to meet a friendly staff member! Don't go there. Its the worse place!!
Helpful (0)
|Replies (0)EB
Eleen B
1 reviews | Active since Jan 2020
29 Nov 2025, 15:01
Worse KFC in SA
I got the drive thru, just to find 2 giggling staff members saying they dont have any chickens Unfortunately I could not get out, sat for 10 minutes in the drive thru, no one at the windows. Get to the last one and I asked the woman what is going on, she then said 30 minutes, yet they did not even take my order. I refused to leave until I spoke to a manager, which they refused to do. All of a sudden they acting all busy inside, the woman was muttering a lot of *******, clearly aimed at me. Other times, you also and have to park and wait and regularly you dont get everything you ordered, and im yet to meet a friendly staff member! Don't go there. Its the worse place!!
0
Replies (0)LB
Lukas B
1 reviews | Active since Jan 2020
26 Sept 2025, 18:59
Worst service
The Worst experience I have had hat a KFC Taking an Hour to get an order ready with an excuse the chicken was not ready. But other customers get served and leave after my order was placed My order was deliberately delayed. TILL SLIP NO KSA1012 ORDER NO 1149 .I has to loose my **** to get my order done.
Helpful (0)
|Replies (0)LB
Lukas B
1 reviews | Active since Jan 2020
26 Sept 2025, 18:59
Worst service
The Worst experience I have had hat a KFC Taking an Hour to get an order ready with an excuse the chicken was not ready. But other customers get served and leave after my order was placed My order was deliberately delayed. TILL SLIP NO KSA1012 ORDER NO 1149 .I has to loose my **** to get my order done.
0
Replies (0)pM
phmatlou@gmail.com Molekoa
1 reviews | Active since Jan 2020
2 Sept 2025, 16:56
Horrible Experience
I am writing to formally express my deep dissatisfaction with the service I received at your Boskruin branch on 30 August 2025. On that day, I visited the drive-through and attempted to redeem a R50 voucher that I had generated via my Standard Bank app using my UCount Rewards. The voucher was active and clearly visible on my app when I presented it to the cashier. Unfortunately, she entered the voucher incorrectly, which resulted in it being blocked. She then informed me that the voucher had already been used, despite my attempts to explain that it had not been redeemed.What added to my frustration was her insistence that the issue was mine to resolve, coupled with complaints about the drive-through timer. I was told to reverse my car due to time constraints, which felt dismissive and unhelpful. This is not the first time I’ve encountered staff prioritizing the timer over customer service. The implementation of this timer system appears to have created unnecessary pressure and anxiety for customers, rather than improving service efficiency. It shifts the burden of operational metrics onto the customer, which is both unfair and counterproductive. I escalated the matter to the store manager, but unfortunately, no meaningful effort was made to resolve the issue.I also inquired about the torn slip I had received, only to be ignored entirely. This lack of accountability and customer care is unacceptable.I was advised to raise the issue with Standard Bank, as KFC does not issue the vouchers directly. However, I believe this response overlooks the nature of the partnership between KFC and Standard Bank. Standard Bank is extending a valuable service to KFC by enabling customers to redeem rewards through your outlets. This collaboration should be supported by proper training and systems on your end to ensure seamless redemption and customer satisfaction. I am extremely disappointed by the handling of this situation and request a formal resolution. At the very least, I expect acknowledgment of the error, a reinstatement or replacement of the voucher, and assurance that staff will be better trained to handle such scenarios in the future. Management in that store is very horrible .my email address phmatlou@gmai.com
Helpful (0)
|Replies (0)pM
phmatlou@gmail.com Molekoa
1 reviews | Active since Jan 2020
2 Sept 2025, 16:56
Horrible Experience
I am writing to formally express my deep dissatisfaction with the service I received at your Boskruin branch on 30 August 2025. On that day, I visited the drive-through and attempted to redeem a R50 voucher that I had generated via my Standard Bank app using my UCount Rewards. The voucher was active and clearly visible on my app when I presented it to the cashier. Unfortunately, she entered the voucher incorrectly, which resulted in it being blocked. She then informed me that the voucher had already been used, despite my attempts to explain that it had not been redeemed.What added to my frustration was her insistence that the issue was mine to resolve, coupled with complaints about the drive-through timer. I was told to reverse my car due to time constraints, which felt dismissive and unhelpful. This is not the first time I’ve encountered staff prioritizing the timer over customer service. The implementation of this timer system appears to have created unnecessary pressure and anxiety for customers, rather than improving service efficiency. It shifts the burden of operational metrics onto the customer, which is both unfair and counterproductive. I escalated the matter to the store manager, but unfortunately, no meaningful effort was made to resolve the issue.I also inquired about the torn slip I had received, only to be ignored entirely. This lack of accountability and customer care is unacceptable.I was advised to raise the issue with Standard Bank, as KFC does not issue the vouchers directly. However, I believe this response overlooks the nature of the partnership between KFC and Standard Bank. Standard Bank is extending a valuable service to KFC by enabling customers to redeem rewards through your outlets. This collaboration should be supported by proper training and systems on your end to ensure seamless redemption and customer satisfaction. I am extremely disappointed by the handling of this situation and request a formal resolution. At the very least, I expect acknowledgment of the error, a reinstatement or replacement of the voucher, and assurance that staff will be better trained to handle such scenarios in the future. Management in that store is very horrible .my email address phmatlou@gmai.com
0
Replies (0)AM
Abraham M
1 reviews | Active since Jan 2020
1 Jul 2025, 18:44
KFC Bosruin Village Terrible customer (non-service)
I arrived at the establishment and found that the drive-thru, which is what we always use when ordering at this KFC, was not working, and then we went inside and used a Kiosk for ordering. Little did I know that we would be in the KFC take=-away place for almost an hour. I received my order sms confirmation at 19h02, and when I went to enquire about the dealy with my order, it was 19h55. I was surprised that people who came after me, ordering what would raiditoinally take longer to prepare than my son's requested Streetwise 3, were served before me. My order number was 2146, people with order numbers 2159 and beyond were serviced before. When I asked the ladies how does the system at KFC work, I was just given a look, and a glance....then everyone carried on with the very same system.....of giving people that came after me their orders. I was in shock, I was with my daughter, and I asked again, not wANTING MY DAUGHTER TO SEE HOW IRRATE I WAS ALREADY! Then casually, I was given my food, no comment, no apologies. I then asked for the Manager, Modiselle, who really did not do anything to to sort out the situation. One of the craziest things about this situation is that my son is such a KFC Fan, we order there at least 4-5 times a week! I got home and I was distraught...my son was in a state.....thank you KFC for no service. I have never experienced anything like this! I am one of those customers that rave when I have been given great service, trust me.....but now with horrible behaviour of staff, and total diregard for the customer, KFC should let me know if they need help with training their staff on customer service....I WILL EVEN DO IT FOR FREE!!
Helpful (0)
|Replies (0)AM
Abraham M
1 reviews | Active since Jan 2020
1 Jul 2025, 18:44
KFC Bosruin Village Terrible customer (non-service)
I arrived at the establishment and found that the drive-thru, which is what we always use when ordering at this KFC, was not working, and then we went inside and used a Kiosk for ordering. Little did I know that we would be in the KFC take=-away place for almost an hour. I received my order sms confirmation at 19h02, and when I went to enquire about the dealy with my order, it was 19h55. I was surprised that people who came after me, ordering what would raiditoinally take longer to prepare than my son's requested Streetwise 3, were served before me. My order number was 2146, people with order numbers 2159 and beyond were serviced before. When I asked the ladies how does the system at KFC work, I was just given a look, and a glance....then everyone carried on with the very same system.....of giving people that came after me their orders. I was in shock, I was with my daughter, and I asked again, not wANTING MY DAUGHTER TO SEE HOW IRRATE I WAS ALREADY! Then casually, I was given my food, no comment, no apologies. I then asked for the Manager, Modiselle, who really did not do anything to to sort out the situation. One of the craziest things about this situation is that my son is such a KFC Fan, we order there at least 4-5 times a week! I got home and I was distraught...my son was in a state.....thank you KFC for no service. I have never experienced anything like this! I am one of those customers that rave when I have been given great service, trust me.....but now with horrible behaviour of staff, and total diregard for the customer, KFC should let me know if they need help with training their staff on customer service....I WILL EVEN DO IT FOR FREE!!
0
Replies (0)