KFC Meadowlands need proper training as they don't tell the truth

I have pleace an order from KFC via Uber eats and waited for 2 hours no show or any update.. I called the store I was promised the order is on the was till 3 hours later the order ended up being canceled, Sad part is they have deducted thd funds on my account and have not refunded I now feel like I'm being ****med by Both Uber Eats & KFC Meadowlands.. Can I please get my Refund. What a waste of my time and airtime of calling the store being promised then ending up now answering calls