very bad experence with complaint line

hi all you good people, we ordered KFC on line from oour local branch, when we went to collect our order,it was ready sealed and waiting for us. however when we reached home and unpacked our order the quality of the food was NOT what we useally get from them. 1) the mash had very little gravy 2) the fries where dry 3) the chicken was tough and dry 4) the flavour was if they they didinnt add any spices,very bland. we called the complaint line and where told that we should have checked the order before leaving the store ( how is this possible) So we will neve,r never support KFC again ever.