Service is putrid

Is this what they call customer service

I called at 20:45 and spoke to a Gentleman Tumelo I asked if I could do a phone order he stated unfortunately not and I understood his pov I asked would it be possible if I can reserve a streetwise two then I’ll pay when I arrive cause im rushing for my transportation to get home he state and I QUOTED “Its okay it’s fine I’ll do that” not to arrive at the store where this undereducated little girl who doesn’t seem she has grade 10 who also doesn’t know how to address customers it’s ten mins not addressing me by let me get Tumello quickly is this what kernel Kentucky died for to see how these undereducated employes treat people how many people gets treated im also in the service industry and I treat my customers with respect and pride you need to make this right all Africans no white colored nor Muslim I expect a immediate response and I will be posting this on all platforms