KC
KFC Canalwalk
Unclaimed Business
KC
KFC Canalwalk
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About KFC Canalwalk
KFC Canalwalk has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked KFC Canalwalk across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRK
Remano K
1 reviews | Active since Jan 2020
18 Feb 2026, 19:30
Service is putrid
Is this what they call customer service I called at 20:45 and spoke to a Gentleman Tumelo I asked if I could do a phone order he stated unfortunately not and I understood his pov I asked would it be possible if I can reserve a streetwise two then I’ll pay when I arrive cause im rushing for my transportation to get home he state and I QUOTED “Its okay it’s fine I’ll do that” not to arrive at the store where this undereducated little girl who doesn’t seem she has grade 10 who also doesn’t know how to address customers it’s ten mins not addressing me by let me get Tumello quickly is this what kernel Kentucky died for to see how these undereducated employes treat people how many people gets treated im also in the service industry and I treat my customers with respect and pride you need to make this right all Africans no white colored nor Muslim I expect a immediate response and I will be posting this on all platforms
Helpful (0)
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Remano K
1 reviews | Active since Jan 2020
18 Feb 2026, 19:30
Service is putrid
Is this what they call customer service I called at 20:45 and spoke to a Gentleman Tumelo I asked if I could do a phone order he stated unfortunately not and I understood his pov I asked would it be possible if I can reserve a streetwise two then I’ll pay when I arrive cause im rushing for my transportation to get home he state and I QUOTED “Its okay it’s fine I’ll do that” not to arrive at the store where this undereducated little girl who doesn’t seem she has grade 10 who also doesn’t know how to address customers it’s ten mins not addressing me by let me get Tumello quickly is this what kernel Kentucky died for to see how these undereducated employes treat people how many people gets treated im also in the service industry and I treat my customers with respect and pride you need to make this right all Africans no white colored nor Muslim I expect a immediate response and I will be posting this on all platforms
0
Replies (0)RK
Rudy K
1 reviews | Active since Jan 2020
26 Nov 2025, 09:34
"All Star Box" meal rip-off
I feel so cheated after paying R75 for the "All Star Box" meal from KFC. The burger is extremely small and does not resemble the image of the burger presented by KFC. The pieces of chicken with the wings were also tiny, and there were tiny chips. This meal is definitely NOT worth R75 at all. Do NOT order the "All Star Box" meal from KFC. It's a rip-off.
Helpful (0)
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Rudy K
1 reviews | Active since Jan 2020
26 Nov 2025, 09:34
"All Star Box" meal rip-off
I feel so cheated after paying R75 for the "All Star Box" meal from KFC. The burger is extremely small and does not resemble the image of the burger presented by KFC. The pieces of chicken with the wings were also tiny, and there were tiny chips. This meal is definitely NOT worth R75 at all. Do NOT order the "All Star Box" meal from KFC. It's a rip-off.
0
Replies (0)MS
Msimelelo S
1 reviews | Active since Jan 2020
3 Oct 2025, 20:39
KFC Canal Walk Drive Through Shocking Service
Received the most disgusting service from staff at KFC canal walk drive through, firstly they got my order wrong and the lady at the window had an attitude once I pointed this out to her she proceeded to attempt to correct the order and again got it wrong, which I only noticed once I arrived at home. The staff member in question refused to apologize for her error and proceeded to move away from the window and allow her fellow folk to cover for her. When I requested to speak to a manager I was sent from pillar to post by the staff as if it was a joke and I was given several incorrect names. The staff member that eventually claimed to be the manger sad her name is Mary and the staff members name who was exceptionally rude gave multiple names from Amanda to Joyce and then said it something else which clearly wasn’t her name, none of the staff members had name badges on and I was lead to believe that this standard procedure. The run around seemed to be an obvious tactic well rehe****d by the staff at the KFC branch. This is not the first occasion I’ve received horrible service at this specific KFC drive through. Last time I was a the very same drive through they requested I park in the parking lot and had to wait 30 mins for me meal. Lesson learnt never ever use KFC Canal Walk drive through
Helpful (0)
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Msimelelo S
1 reviews | Active since Jan 2020
3 Oct 2025, 20:39
KFC Canal Walk Drive Through Shocking Service
Received the most disgusting service from staff at KFC canal walk drive through, firstly they got my order wrong and the lady at the window had an attitude once I pointed this out to her she proceeded to attempt to correct the order and again got it wrong, which I only noticed once I arrived at home. The staff member in question refused to apologize for her error and proceeded to move away from the window and allow her fellow folk to cover for her. When I requested to speak to a manager I was sent from pillar to post by the staff as if it was a joke and I was given several incorrect names. The staff member that eventually claimed to be the manger sad her name is Mary and the staff members name who was exceptionally rude gave multiple names from Amanda to Joyce and then said it something else which clearly wasn’t her name, none of the staff members had name badges on and I was lead to believe that this standard procedure. The run around seemed to be an obvious tactic well rehe****d by the staff at the KFC branch. This is not the first occasion I’ve received horrible service at this specific KFC drive through. Last time I was a the very same drive through they requested I park in the parking lot and had to wait 30 mins for me meal. Lesson learnt never ever use KFC Canal Walk drive through
0
Replies (0)MS
Monica S
1 reviews | Active since Jan 2020
16 Aug 2025, 17:29
Unprofessional staff
The one at the garage, the food tasted as if was made in dirty oil, and it wasn’t tasteful at all. Another customer wanted tomatoe sauce for his chicken and they had such attitude, they only gave him 2 sachets for 9 pieces of chicken. And to top it all off one of their workers took not just my phone but other customers in the stores phone as well and decide to rate them on our behalf, very unprofessional would not recommend at all. If there was no no stars as an option I’d choose it
Helpful (0)
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Monica S
1 reviews | Active since Jan 2020
16 Aug 2025, 17:29
Unprofessional staff
The one at the garage, the food tasted as if was made in dirty oil, and it wasn’t tasteful at all. Another customer wanted tomatoe sauce for his chicken and they had such attitude, they only gave him 2 sachets for 9 pieces of chicken. And to top it all off one of their workers took not just my phone but other customers in the stores phone as well and decide to rate them on our behalf, very unprofessional would not recommend at all. If there was no no stars as an option I’d choose it
0
Replies (0)RC
Rashaad C
1 reviews | Active since Jan 2020
27 Jun 2025, 08:01
Food poisoning at KFC Canalwalk
Dear KFC South Africa and YUM! Brands Customer Care, I am writing to formally lodge a serious complaint regarding a food poisoning incident I experienced after purchasing a meal from KFC Century City, Cape Town, on [insert exact date] at 17:33. I had not eaten anything except a slice of toast at 11:30am that day. After leaving Canal Walk, I arrived home at approximately 18:04 and began eating immediately. Within 5 minutes of consuming the food, I experienced severe stomach cramps and rushed to the bathroom, where I remained for about 30 minutes. Shortly after, I informed my girlfriend that I wasn’t feeling well and decided to leave. While exiting the premises, I vomited twice, and on my way home, I vomited another 4 times. Before pulling into my driveway, I vomited 3 more times, and upon entering my home, I vomited another 3–4 times, accompanied by diarrhea. I eventually passed out from exhaustion without even changing my clothes. I woke up the next morning around 8am, still sick and vomiting. I went to a doctor and was diagnosed with Gastroenteritis, which was directly linked to the food I consumed. I reported the incident and submitted the medical note, only to be told that the company will not accept liability. To make matters worse, the store manager, Ashraf, responded dismissively with the comment: “We served 967 customers. How are you the only one sick?” This kind of response is not only inappropriate and unprofessional—it shows a complete lack of accountability and empathy. The resolution I was offered was a free meal, which is unacceptable. I will not eat from KFC again after this experience. This was not a minor stomach ache—this was one of the worst physical reactions I’ve ever had, and it could have resulted in far more serious consequences. I am requesting the following: 1. A formal investigation into the food safety and handling practices at KFC Century City. 2. A formal written apology from both KFC and YUM! Brands. 3. Appropriate compensation for the medical costs and trauma experienced. Please consider this a formal notification. If I do not receive a satisfactory response, I will be exploring other channels, including the Consumer Goods and Services Ombud and public health authorities. I await your urgent attention and response. Kind regards, Rashaad Carlsen 071 559 9989 Cape Town, South Africa carlsen486@gmail.com
Helpful (0)
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Rashaad C
1 reviews | Active since Jan 2020
27 Jun 2025, 08:01
Food poisoning at KFC Canalwalk
Dear KFC South Africa and YUM! Brands Customer Care, I am writing to formally lodge a serious complaint regarding a food poisoning incident I experienced after purchasing a meal from KFC Century City, Cape Town, on [insert exact date] at 17:33. I had not eaten anything except a slice of toast at 11:30am that day. After leaving Canal Walk, I arrived home at approximately 18:04 and began eating immediately. Within 5 minutes of consuming the food, I experienced severe stomach cramps and rushed to the bathroom, where I remained for about 30 minutes. Shortly after, I informed my girlfriend that I wasn’t feeling well and decided to leave. While exiting the premises, I vomited twice, and on my way home, I vomited another 4 times. Before pulling into my driveway, I vomited 3 more times, and upon entering my home, I vomited another 3–4 times, accompanied by diarrhea. I eventually passed out from exhaustion without even changing my clothes. I woke up the next morning around 8am, still sick and vomiting. I went to a doctor and was diagnosed with Gastroenteritis, which was directly linked to the food I consumed. I reported the incident and submitted the medical note, only to be told that the company will not accept liability. To make matters worse, the store manager, Ashraf, responded dismissively with the comment: “We served 967 customers. How are you the only one sick?” This kind of response is not only inappropriate and unprofessional—it shows a complete lack of accountability and empathy. The resolution I was offered was a free meal, which is unacceptable. I will not eat from KFC again after this experience. This was not a minor stomach ache—this was one of the worst physical reactions I’ve ever had, and it could have resulted in far more serious consequences. I am requesting the following: 1. A formal investigation into the food safety and handling practices at KFC Century City. 2. A formal written apology from both KFC and YUM! Brands. 3. Appropriate compensation for the medical costs and trauma experienced. Please consider this a formal notification. If I do not receive a satisfactory response, I will be exploring other channels, including the Consumer Goods and Services Ombud and public health authorities. I await your urgent attention and response. Kind regards, Rashaad Carlsen 071 559 9989 Cape Town, South Africa carlsen486@gmail.com
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Replies (0)