KI
KFC ICON
Unclaimed Business
KI
Performance(last 12 months):
Ranked In Restaurants & Food
#14NPS Score
-100Unlikely
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNC
Nadeema C
1 reviews | Active since Jan 2020
27 Oct 2025, 19:51
TERRIBLE SERVICE!
I had one of the worst experiences ever at this KFC branch. The service was completely unacceptable. The staff were rude, unhelpful, and seemed to have no interest in assisting customers at all. I asked for help more than once, and they blatantly ignored me — as if I wasn’t even there. No acknowledgment, no apology, nothing. It’s honestly shocking how little effort or basic courtesy the team at this branch shows. KFC Icon Building really needs to retrain their staff or get a management team that actually cares about customer service, because this kind of experience completely ruins the KFC brand. I won’t be coming back anytime soon.
Helpful (0)
|Replies (0)NC
Nadeema C
1 reviews | Active since Jan 2020
27 Oct 2025, 19:51
TERRIBLE SERVICE!
I had one of the worst experiences ever at this KFC branch. The service was completely unacceptable. The staff were rude, unhelpful, and seemed to have no interest in assisting customers at all. I asked for help more than once, and they blatantly ignored me — as if I wasn’t even there. No acknowledgment, no apology, nothing. It’s honestly shocking how little effort or basic courtesy the team at this branch shows. KFC Icon Building really needs to retrain their staff or get a management team that actually cares about customer service, because this kind of experience completely ruins the KFC brand. I won’t be coming back anytime soon.
0
Replies (0)JJ
Jeremy J
1 reviews | Active since Jan 2020
11 Mar 2025, 04:33
An very unhappy customer
I went to this KFC in Cape Town at 24 Hans sirijdom was served by this rude and arrogant teller that gave me ugly attitude whiles I was supporting them the hole day by using there services the whole day by buying not 1 meal but more then 1 like up to 10 to 15 meals at 1 time but being so disrespected was only an underline wow when I asked them about my order thy gave me attitude and spoke in there language in Xhosa and laughed me out in my face ......and seeing this unprofessional services I told them I'll report them and thy laughed and spoke in there language again and again whiles I asked what thy are saying thy just keep on giving me attitude this lady KEENAN AND HER FELLOW WORKERS LET ME WAIT FOR ME FOOD FOR ALMOST AN HOUR AND AN HALF WHILES THY HELPING THERE PEOPLE WHILES ITS MY 1ST TIME GOING THERE AND IT WILL BE MY LAST......A VERY UNHAPPY CUSTOMER
Helpful (0)
|Replies (0)JJ
Jeremy J
1 reviews | Active since Jan 2020
11 Mar 2025, 04:33
An very unhappy customer
I went to this KFC in Cape Town at 24 Hans sirijdom was served by this rude and arrogant teller that gave me ugly attitude whiles I was supporting them the hole day by using there services the whole day by buying not 1 meal but more then 1 like up to 10 to 15 meals at 1 time but being so disrespected was only an underline wow when I asked them about my order thy gave me attitude and spoke in there language in Xhosa and laughed me out in my face ......and seeing this unprofessional services I told them I'll report them and thy laughed and spoke in there language again and again whiles I asked what thy are saying thy just keep on giving me attitude this lady KEENAN AND HER FELLOW WORKERS LET ME WAIT FOR ME FOOD FOR ALMOST AN HOUR AND AN HALF WHILES THY HELPING THERE PEOPLE WHILES ITS MY 1ST TIME GOING THERE AND IT WILL BE MY LAST......A VERY UNHAPPY CUSTOMER
0
Replies (0)