Horrible customer service 😑

Very disappointed with KFC florida, I was there today (27 October) at 14:05, drive through, I order two snacks burgers and wings, the lady only rang the burgers and I only realised when I was given my order. So lady at the collections tell me they can't ring the wings noe "I must just come inside" blunt like that, the reason why I chose drive through is because it was raining so I tell them no I'm not gonna walk in the rain they must make a plan, the 1 day said take your R50 we will refund you then other lady told me I must give them my pin that's the only way it's gonna work so I gave them coz I was running out of time, if something happens to my card I'll definitely be in contact with you'll, once that was done they just throw me with my order no apology nothing, I'm a really frustrated and disgusted about the service I got....I would have loved to name and shame them but they were not wearing name tags, my order number was 437 27 October 14:05