CAS-2633364-G7Q4H5 - UNRESOLVED

Dear KFC Customer Care,

It has now been over a week since we logged Case Number: CAS-2633364-G7Q4H5, and to our disappointment, there has been minimal effort to resolve the matter. None of our initial concerns have been addressed, and instead, we were sent a manager named Tumelo, who, much like Thembani, displayed a complete lack of professionalism and accountability.

Tumelo was dismissive, disrespectful, and insisted that only two staff members were responsible for the poor service we experienced — a clear attempt to downplay the severity of the situation. He further stated that if contacted, we must “take the call” so the case can be closed — a comment that shows no regard for the gravity of our complaint or for customer dignity.

We are therefore demanding the following: 1. A formal written apology from KFC Irene Link management — specifically Thembani and Tumelo. 2. A written apology from the staff member who shut the service window on us, as well as from Abigail, who caused the order and payment error. 3. Clarification from Thembani on who allegedly stated that we requested a cash refund — a completely false claim. Why was a card payment refunded in cash without our consent? That is both ********* and against standard financial procedures.

We are also requesting that none of the individuals named above contact us going forward. We expect communication from a neutral and senior representative at KFC who is capable of handling this matter with the seriousness it deserves.

We will not consider this matter closed until we receive all the above in writing. We will also not rest until this situation is addressed appropriately and the unacceptable customer service we endured is acknowledged and corrected.