KI
KFC Irene Link
Unclaimed Business
KI
KFC Irene Link
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|6 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(16.7%)
2(0%)
1(83.3%)
5(0%)
4(0%)
3(16.7%)
2(0%)
1(83.3%)
Frequently Asked Questions About KFC Irene Link
KFC Irene Link has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked KFC Irene Link across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
EL
Eduan L
1 reviews | Active since Jan 2020
11 Nov 2025, 11:36
Bad bad bad service
Terrible service and i orderd a Streetwise 2 and pap and the gravy was burnt i always order from that kfc and this is now the third time i had bad service at them i think really the manager must do something while he/she is on duty
Helpful (0)
|Replies (0)EL
Eduan L
1 reviews | Active since Jan 2020
11 Nov 2025, 11:36
Bad bad bad service
Terrible service and i orderd a Streetwise 2 and pap and the gravy was burnt i always order from that kfc and this is now the third time i had bad service at them i think really the manager must do something while he/she is on duty
0
Replies (0)MT
Makhosi T
1 reviews | Active since Jan 2020
24 Jul 2025, 04:11
KFC IRENE LINK, A month later, NO RESPONSE JUST DISRESPECT!
We ordered 3 x Bucket For 1 meals, but from the moment we entered the drive-thru, the experience was unacceptable. The staff member, Abigail, went completely silent after we placed our order. When we got to the payment window, she charged us for the wrong order — an All Star Box. At the collection window, we raised the issue and requested to speak to the Manager on Duty, Thembani. Shockingly, he was dismissive, unprofessional, and made no effort to acknowledge or resolve our concern. We spent over 40 minutes of our lunch break stuck at the drive-thru, only to be met with zero accountability. To make matters worse, both Thembani and another staff member removed their name tags and walked away from us instead of helping. We were asked to pay an additional R50 to fix a mistake we didn’t make — which we rightfully refused. The lack of urgency, respect, and customer care was appalling. It’s deeply concerning that the person in charge, Thembani, displayed such poor leadership. If this is the example being set at this branch, it raises serious questions about KFC’s training, values, and commitment to customer service. We demand an immediate response and corrective action. Customers deserve to be treated with respect — not ignored, overcharged, and dismissed.
Helpful (0)
|Replies (0)MT
Makhosi T
1 reviews | Active since Jan 2020
24 Jul 2025, 04:11
KFC IRENE LINK, A month later, NO RESPONSE JUST DISRESPECT!
We ordered 3 x Bucket For 1 meals, but from the moment we entered the drive-thru, the experience was unacceptable. The staff member, Abigail, went completely silent after we placed our order. When we got to the payment window, she charged us for the wrong order — an All Star Box. At the collection window, we raised the issue and requested to speak to the Manager on Duty, Thembani. Shockingly, he was dismissive, unprofessional, and made no effort to acknowledge or resolve our concern. We spent over 40 minutes of our lunch break stuck at the drive-thru, only to be met with zero accountability. To make matters worse, both Thembani and another staff member removed their name tags and walked away from us instead of helping. We were asked to pay an additional R50 to fix a mistake we didn’t make — which we rightfully refused. The lack of urgency, respect, and customer care was appalling. It’s deeply concerning that the person in charge, Thembani, displayed such poor leadership. If this is the example being set at this branch, it raises serious questions about KFC’s training, values, and commitment to customer service. We demand an immediate response and corrective action. Customers deserve to be treated with respect — not ignored, overcharged, and dismissed.
0
Replies (0)IM
Innocent M
1 reviews | Active since Jan 2020
17 Jul 2025, 06:44
Service Refusal at KFC Irene Link
I am extremely hurt and disappointed at the treatment I received from the KFC in Irene Link. The supervisor, whose name is apparently Eric, seemed to be not ready and set for service; after all, the operating time on the door clearly states 7:00 am. Eric refused to give me service and claimed that they did not cash up yesterday, and I should therefore wait till they are done cashing up. He further **** and said that everything in the restaurant was not working and that I should turn and come back later. I was even further hurt to see that all the drive-through customers who happened to be white were suddenly helped without any story, yet the machines weren't working. I really feel discriminated against and racially profiled for what, really? I do not know... The service there has always been extremely poor, but today topped it all!!
Helpful (0)
|Replies (0)IM
Innocent M
1 reviews | Active since Jan 2020
17 Jul 2025, 06:44
Service Refusal at KFC Irene Link
I am extremely hurt and disappointed at the treatment I received from the KFC in Irene Link. The supervisor, whose name is apparently Eric, seemed to be not ready and set for service; after all, the operating time on the door clearly states 7:00 am. Eric refused to give me service and claimed that they did not cash up yesterday, and I should therefore wait till they are done cashing up. He further **** and said that everything in the restaurant was not working and that I should turn and come back later. I was even further hurt to see that all the drive-through customers who happened to be white were suddenly helped without any story, yet the machines weren't working. I really feel discriminated against and racially profiled for what, really? I do not know... The service there has always been extremely poor, but today topped it all!!
0
Replies (0)MT
Makhosi T
1 reviews | Active since Jan 2020
8 Jul 2025, 11:07
CAS-2633364-G7Q4H5 - UNRESOLVED
Dear KFC Customer Care, It has now been over a week since we logged Case Number: CAS-2633364-G7Q4H5, and to our disappointment, there has been minimal effort to resolve the matter. None of our initial concerns have been addressed, and instead, we were sent a manager named Tumelo, who, much like Thembani, displayed a complete lack of professionalism and accountability. Tumelo was dismissive, disrespectful, and insisted that only two staff members were responsible for the poor service we experienced — a clear attempt to downplay the severity of the situation. He further stated that if contacted, we must “take the call” so the case can be closed — a comment that shows no regard for the gravity of our complaint or for customer dignity. We are therefore demanding the following: 1. A formal written apology from KFC Irene Link management — specifically Thembani and Tumelo. 2. A written apology from the staff member who shut the service window on us, as well as from Abigail, who caused the order and payment error. 3. Clarification from Thembani on who allegedly stated that we requested a cash refund — a completely false claim. Why was a card payment refunded in cash without our consent? That is both ********* and against standard financial procedures. We are also requesting that none of the individuals named above contact us going forward. We expect communication from a neutral and senior representative at KFC who is capable of handling this matter with the seriousness it deserves. We will not consider this matter closed until we receive all the above in writing. We will also not rest until this situation is addressed appropriately and the unacceptable customer service we endured is acknowledged and corrected.
Helpful (0)
|Replies (0)MT
Makhosi T
1 reviews | Active since Jan 2020
8 Jul 2025, 11:07
CAS-2633364-G7Q4H5 - UNRESOLVED
Dear KFC Customer Care, It has now been over a week since we logged Case Number: CAS-2633364-G7Q4H5, and to our disappointment, there has been minimal effort to resolve the matter. None of our initial concerns have been addressed, and instead, we were sent a manager named Tumelo, who, much like Thembani, displayed a complete lack of professionalism and accountability. Tumelo was dismissive, disrespectful, and insisted that only two staff members were responsible for the poor service we experienced — a clear attempt to downplay the severity of the situation. He further stated that if contacted, we must “take the call” so the case can be closed — a comment that shows no regard for the gravity of our complaint or for customer dignity. We are therefore demanding the following: 1. A formal written apology from KFC Irene Link management — specifically Thembani and Tumelo. 2. A written apology from the staff member who shut the service window on us, as well as from Abigail, who caused the order and payment error. 3. Clarification from Thembani on who allegedly stated that we requested a cash refund — a completely false claim. Why was a card payment refunded in cash without our consent? That is both ********* and against standard financial procedures. We are also requesting that none of the individuals named above contact us going forward. We expect communication from a neutral and senior representative at KFC who is capable of handling this matter with the seriousness it deserves. We will not consider this matter closed until we receive all the above in writing. We will also not rest until this situation is addressed appropriately and the unacceptable customer service we endured is acknowledged and corrected.
0
Replies (0)MT
Makhosi T
1 reviews | Active since Jan 2020
3 Jul 2025, 11:29
Extremely Disappointed with Service at KFC Drive-Thru
We ordered 3 x Bucket For 1 meals, but from the moment we entered the drive-thru, the experience was unacceptable. The staff member, Abigail, went completely silent after we placed our order. When we got to the payment window, she charged us for the wrong order — an All Star Box. At the collection window, we raised the issue and requested to speak to the Manager on Duty, Thembani. Shockingly, he was dismissive, unprofessional, and made no effort to acknowledge or resolve our concern. We spent over 40 minutes of our lunch break stuck at the drive-thru, only to be met with zero accountability. To make matters worse, both Thembani and another staff member removed their name tags and walked away from us instead of helping. We were asked to pay an additional R50 to fix a mistake we didn’t make — which we rightfully refused. The lack of urgency, respect, and customer care was appalling. It’s deeply concerning that the person in charge, Thembani, displayed such poor leadership. If this is the example being set at this branch, it raises serious questions about KFC’s training, values, and commitment to customer service. We demand an immediate response and corrective action. Customers deserve to be treated with respect — not ignored, overcharged, and dismissed.
Helpful (0)
|Replies (0)MT
Makhosi T
1 reviews | Active since Jan 2020
3 Jul 2025, 11:29
Extremely Disappointed with Service at KFC Drive-Thru
We ordered 3 x Bucket For 1 meals, but from the moment we entered the drive-thru, the experience was unacceptable. The staff member, Abigail, went completely silent after we placed our order. When we got to the payment window, she charged us for the wrong order — an All Star Box. At the collection window, we raised the issue and requested to speak to the Manager on Duty, Thembani. Shockingly, he was dismissive, unprofessional, and made no effort to acknowledge or resolve our concern. We spent over 40 minutes of our lunch break stuck at the drive-thru, only to be met with zero accountability. To make matters worse, both Thembani and another staff member removed their name tags and walked away from us instead of helping. We were asked to pay an additional R50 to fix a mistake we didn’t make — which we rightfully refused. The lack of urgency, respect, and customer care was appalling. It’s deeply concerning that the person in charge, Thembani, displayed such poor leadership. If this is the example being set at this branch, it raises serious questions about KFC’s training, values, and commitment to customer service. We demand an immediate response and corrective action. Customers deserve to be treated with respect — not ignored, overcharged, and dismissed.
0
Replies (0)SZ
Sindi Z
1 reviews | Active since Jan 2020
13 Mar 2025, 12:39
Tumelo - Irene Link is Amazing!
Tumelo is a star! Thank you for outstanding service. I was waiting hopelessly, your wit, patience and ability to ease my impatience was great. Impeccable customer service. May you be promoted to training staff nation wide on how to handle customers.
Helpful (0)
|Replies (0)SZ
Sindi Z
1 reviews | Active since Jan 2020
13 Mar 2025, 12:39
Tumelo - Irene Link is Amazing!
Tumelo is a star! Thank you for outstanding service. I was waiting hopelessly, your wit, patience and ability to ease my impatience was great. Impeccable customer service. May you be promoted to training staff nation wide on how to handle customers.
0
Replies (0)IB
Ilze B
1 reviews | Active since Jan 2020
7 Feb 2025, 19:04
Horrible service at it's best!!! You should rather just shut down.
What horrible service! After a long day our entire family is tired and we dicide why not get some KFC to enjoy as a family and save time and dishes. Right, now where do I begin? From the lady assisting us when taking our order who sounds like she has absolutely no desire to assist, to the manager at the collection point asking us ti please wait 5 mins. as our order was not yet ready. 5 minutes actually became 15 mins.! There was also other clients complaining about the service and how they made a drive thru look like a crawl thru! We also asked for the 2 sides to be mash and gravy and to replace the other 2 cole slaws with mash and gravy..... we ended up getting NO mash and gravy but only 2 cole slaws instead!? SERIOUSLY!? Is this what KFC have become this is the most poor service ever experienced and an absolute waiste of time and money! We will honestly never support you again.
Helpful (0)
|Replies (0)IB
Ilze B
1 reviews | Active since Jan 2020
7 Feb 2025, 19:04
Horrible service at it's best!!! You should rather just shut down.
What horrible service! After a long day our entire family is tired and we dicide why not get some KFC to enjoy as a family and save time and dishes. Right, now where do I begin? From the lady assisting us when taking our order who sounds like she has absolutely no desire to assist, to the manager at the collection point asking us ti please wait 5 mins. as our order was not yet ready. 5 minutes actually became 15 mins.! There was also other clients complaining about the service and how they made a drive thru look like a crawl thru! We also asked for the 2 sides to be mash and gravy and to replace the other 2 cole slaws with mash and gravy..... we ended up getting NO mash and gravy but only 2 cole slaws instead!? SERIOUSLY!? Is this what KFC have become this is the most poor service ever experienced and an absolute waiste of time and money! We will honestly never support you again.
0
Replies (0)