Extremely Disappointed with Service at KFC Drive-Thru

We ordered 3 x Bucket For 1 meals, but from the moment we entered the drive-thru, the experience was unacceptable. The staff member, Abigail, went completely silent after we placed our order. When we got to the payment window, she charged us for the wrong order — an All Star Box.

At the collection window, we raised the issue and requested to speak to the Manager on Duty, Thembani. Shockingly, he was dismissive, unprofessional, and made no effort to acknowledge or resolve our concern. We spent over 40 minutes of our lunch break stuck at the drive-thru, only to be met with zero accountability.

To make matters worse, both Thembani and another staff member removed their name tags and walked away from us instead of helping. We were asked to pay an additional R50 to fix a mistake we didn’t make — which we rightfully refused. The lack of urgency, respect, and customer care was appalling.

It’s deeply concerning that the person in charge, Thembani, displayed such poor leadership. If this is the example being set at this branch, it raises serious questions about KFC’s training, values, and commitment to customer service.

We demand an immediate response and corrective action. Customers deserve to be treated with respect — not ignored, overcharged, and dismissed.