PATHETIC SERVICE

On the 14th of November 2025 I bought food for R245.08 the driver phoned me to collect the food outside the building when I got outside there was no sign of the driver. He canceled the order saying he can not find me. I got a message stating the order was cancelled my money will be refunded. I phoned on the 21st of November to confirm I was given a reference number via email confirming I will get my money back. Today the 24th of November 2025 I phoned again the agent who assisted me told me the refund failed she logged another request. I insisted to speak to a superior I held on for 20 minutes waiting to speak to someone to no avail. The agent told me the supervisor is busy on another call and will call me back I am still waiting. I am really unhappy with the service at KFC it is pathetic and they are lying to their customer what happened to the customer is always right. My money was taken immediately but I must wait for a refund the driver was impatient why could`nt he wait. I WANT MY MONEY AND I WANT IT NOW. 0784928317