Poor service at a drive through KFC Melrose

How can they fail to do basic forecasting? We been sitting here for about 15 minutes in the drive through queue then one of the staff comes out to tell us there will be a further 5 minute delay on the chicken. Guys if the person who owns this franchise does not want to run it properly please close it instead of subjecting us to this poor substandard service. Employ enough staff to run your joint please. This is bad bad service.