KFC DOES NOT PAY THE MONEY BACK OF AN ORDER THEY CANCELLED.

I order a meal online, Kfc accepted my order and I paid for the meal. After a long time of waiting for the meal, I received a message that the order was cancelled, because there are no drivers to deliver the meal. They said they will refund the money but up to today I have not got my money back. The said the payment was reversed I asked them to sort out the problem and pay my money back, but they are not answering my emails.