KFC N1 Mall - The service was great

Well readers this is my second review on the KFC N1 City Mall and in my history of visiting that KFC tonight I can say they did a job well done 👍

After writing a really honest review about my disappointment and dissatisfaction of a purchase I made

Tonight I was pleasantly surprised and since I took the time to write a review on how bad the experience was when I went to the outlet towards the end of September and previously in August 2024. .

Tonight I will take a few minutes to share my experience with you about KFC N1 City Mall and the Shift Manager who made a difference

After complaining on Hello Peter , the assistant manager contacted me and we discussed the situation without going into too much detail , if you want to know more read the other review I was not happy

However , Leo asked that I give them a try again and promised me a much better experience. I will say that i did give him a piece of my mind regarding service delivery and the product which I meant and mean in only the best intention

Not only so that when I revisit KFC N1 City do I get a quality meal but so that others can also get quality food and service

Leo invited me back to the restaurant and unfortunately when that couldn't materialize he kept the communication channel open and kept me informed

👍 Good Job , that's communication is appreciated

However I'm going to switch my praise over to the person who really made me feel better about things and that was tonights 06 October shift manager Enestina and I apologise if I'm getting the name wrong however she was SUPER !!

I arrived at the KFC outlet after a busy day and expecting to speak to Leo , unfortunately he had already left and the minute I heard that I thought o no hear we go again

However Enestina calmly rep**** ,he has already left for the day , how can she assist me ? When I walked into KFC I didn't know she was the shift supervisor and she didn't know I was the grumpy customer however I was treated to a big friendly smile and very warm welcome

I'm not sure if this was because they were expecting me but she was great ! The minute she said Leo wasn't there , she immediately followed up with how can she help me , her voice was confident and I felt comfortable when explaining the situation

A minute later , she sprung in action and went off to call Leo , with a big smile she returned with her phone and said she would arrange my meals and what pieces would I like in my streetwise 2 boxes

Breast and drumstick I said and off she went , the meal took about 5 minutes to get packed and boxed and returned ready for me to leave , everything was hot fresh crispy and I intentionally didn't tell them what time I would be coming because I wanted to see what the experience would be with them being prepared !

I arrived like just any other customer and little did they know that I was watching everything

While they prepared the meals I especially took note of how the other counter representatives were dealing with customers and took the time to browse around just at the shops cleanliness efficiency and general customer attitude

I even took a tiptoe look into the kitchen to see if people were wearing hair nets and see if anything caught my eye

I can say that whatever they did since the last time I was there , KFC N1 city Mall needs to Continue it , because I absolutely loved the service , Enestina really turned my frown into a smile and for that I say thank .. you deserve 5 stars on how you handled things

I think I'm a little more difficult than the average customer in that I've taught the customer services for many years as well as help desk and a few other components of business so not that I'm hard to please but I do have my expectations and I can honestly say having a positive experience like tonight is a pleasure to share

The meal was fantastic and we enjoyed the freshness and they manner everything was handled excellent 👌 please don't let this be a once off and rather a consistent normal experience

I will be back , whether this is a good or bad thing I'm not sure because I will be expecting nothing less than the excellent friendly service that I received tonight ..

In fact I might just start trying different KFC as hobby and sharing my experience with people "smiley face"

Thanks Enestina you were the difference , and Leo I appreciate the communication just next time be there .. keep up the good work 👍

Trav got his chicken as it was good