1 reviews | Active since Member
On two separate occasions — January 2025 and July 2025 — I placed orders online while at work:
January 2025: I ordered a Streetwise 2 with a Coke from KFC Midrand Mall.
July 2025: I ordered again (this time from KFC New Road, Midrand).
In both cases, the same problem happened:
I placed my order and monitored it being assigned to an Uber Eats driver.
The system kept updating me that the driver was “on the way,” and I waited between one to two hours.
Just when I thought the driver was about to arrive, I suddenly received an SMS saying my order had been cancelled — with no explanation given.
I was told I would be refunded in about 7 days.
To this day, I have not received not even my refunds for these orders, despite calling customer service after the second incident and explaining that this has happened before.
This is not just inconvenient — it’s unacceptable. It is extremely concerning that orders are being cancelled after such long delays, yet the food is already prepared, meaning it likely goes to waste or is returned to the store. I can’t help but wonder how management allows this to keep happening without addressing the root cause.
I would like: My outstanding refunds processed immediately for both January and July 2025 orders.Confirmation of what actions KFC will take to prevent this from happening again to me or other customers.