Bad customer service over pap

on the 1st Jan i went to KFC did a self service at KIOKS, ordered 2* streetwise 3 pap- there was no KFC staff t KIOSK -my order was 1986 -it took long for the order to be called I decided to go to the front-the last says to me there is no pap, i asked if I didnt come what was going to happen - she never responded and instead gave other people attention-went back like literally had to raise my voice so I can get her attention- as a customer service personell she never even gave me option that they have - she said to be I will wait for pap to be cooked- basically i had to wait for 1 hour + for pap to get ready- worse she didnt have a tag- manager came and asked her to apologize she did not even bother - not sure why do we have such people to serve customers