Absolute Unfairness and Abstraction

I bought 4 tickets to the Marverick City Music Tour, for the Cape Town Stop. It did not happen as planned and we were to be refunded in full. Three of the tickets were Meet and Greet (M&G) tickets and the fourth was a VIP ticket. I was only refunded for the one M&G ticket. I have contacted and been contacting feedbac***ingdomworldtour.com like it was suggested that we do, but to complete ignoring, as I perceive it now after my several attempts. No one has given me any feedback for the past three months regardless of my perpetual emails for support.