A horrible experience with a waiter

I hope this message finds you well.

I am writing to share my recent experience at your restaurant on which a girl by the name I don’t know as she didn’t introduce herself with blond braids at the at the end of her extensions was disappointing and very rude due to the poor service we received from her besides being inattentive and absolutely disrespectful and rude . Just because I had initially asked her to give me a few minutes to settle down before my order even after saying please turned out to be an unpleasant evening thereafter.

From the onset we experienced long delays in being attended to, both when placing our order and receiving our food and drinks.The waiter seemed inattentive and unorganised specifically to our table and I had to repeatedly ask for my glass to be topped as she was very much preoccupied with the other table in front of us. When our order finally arrived I had already lost my appetite because the whole her whole scene and energy was not welcoming.

While we understand that busy times can affect service, the lack of communication and courtesy made the experience far below expectations—especially given your restaurant’s reputation.

I’m sharing this feedback not out of frustration, but in the hope that it can help improve future guest experiences. We genuinely wanted to enjoy our time, but left disappointed.

Thank you for taking the time to read this, and I hope you’ll take the necessary steps to ensure better service moving forward. Besides I’m happy that Chris and Carol came to find out what was happening and showed empathy and for that I do appreciate.