KI
Knysna Inn
Unclaimed Business
KI
Knysna Inn
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Vivian C
1 reviews | Active since Jan 2020
6 Aug 2023, 11:45
Knysna Inn's "no refund policy" on rooms booked one month in advance is unacceptable.
BOOK AT YOUR OWN RISK. I booked and pre paid for 4 nights in September, exactly1 month in advance. However, with a full month to spare, I politely notified this establishment that I might cancel as I had been offered alternative accommodation for free. I was told that there was "no refund policy less than 60 days in advance". For the record, I have clear documentation of this response. Is the assumption that people will shell out thousands then roll over quietly when told the funds are non refundable? You had 30 days at the time of cancellation to re-book the room, but demand to keep the full cost of the booking. How did we get to this point as a society, and how is this not a damning adverti*****t for anyone visiting the area??? I was initially willing to allow for a small reasonable cancellation fee, but after the response gaslighting me for pointing out how ********* it is to charge 100% fee for services not delivered, I am making it my duty to bring this to the attention of all potential consumers, business bureaus and legal bodies. BUYER BEWARE.
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Vivian C
1 reviews | Active since Jan 2020
6 Aug 2023, 11:45
Knysna Inn's "no refund policy" on rooms booked one month in advance is unacceptable.
BOOK AT YOUR OWN RISK. I booked and pre paid for 4 nights in September, exactly1 month in advance. However, with a full month to spare, I politely notified this establishment that I might cancel as I had been offered alternative accommodation for free. I was told that there was "no refund policy less than 60 days in advance". For the record, I have clear documentation of this response. Is the assumption that people will shell out thousands then roll over quietly when told the funds are non refundable? You had 30 days at the time of cancellation to re-book the room, but demand to keep the full cost of the booking. How did we get to this point as a society, and how is this not a damning adverti*****t for anyone visiting the area??? I was initially willing to allow for a small reasonable cancellation fee, but after the response gaslighting me for pointing out how ********* it is to charge 100% fee for services not delivered, I am making it my duty to bring this to the attention of all potential consumers, business bureaus and legal bodies. BUYER BEWARE.
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Cherise
1 reviews | Active since Jan 2020
16 Apr 2022, 05:32
Pathetic
We booked a hiking trip in Knysna and decided to book one night in Knysna Inn. We didn't just pay the deposit. We paid the full amount. 3 days before our trip my husband tore his ankle ligaments and we had to cancel the hiking trip. Christine Mienie refused to give us a refund even after sending photo's and doctors reports. We asked for an extension so that we don't loose the money but she still refused. So basically we paid her R850 for absolutely nothing. She stole our money.
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Cherise
1 reviews | Active since Jan 2020
16 Apr 2022, 05:32
Pathetic
We booked a hiking trip in Knysna and decided to book one night in Knysna Inn. We didn't just pay the deposit. We paid the full amount. 3 days before our trip my husband tore his ankle ligaments and we had to cancel the hiking trip. Christine Mienie refused to give us a refund even after sending photo's and doctors reports. We asked for an extension so that we don't loose the money but she still refused. So basically we paid her R850 for absolutely nothing. She stole our money.
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