VC
Vivian C
Active since Oct 2017
12
Reviews
0
Industries
Reviews
12 reviews15 months ago
FNB WHERE IS MY NEW BANK CARD?
FNB I only keep my account open for trivial purchases because your service was so shocking it left me frustrated and humiliated. Last time I had to renew my card, I was made to rack up bills calling and running around. (I moved all my durect debits to Investec thereafter). Don't get me started on the non feedback about my banking app no longer allowing login. My card has now expired again...I see there is a new "active card" but I have received NO NOTIFICATIONS to collect or effort to deliver. At this point I would not even know who to collect from!!!! Have some damned respect for your clients, for heaven's sake. DO BETTER!!!!
53 replies
28 months ago
Just poor quality all around.
Terrible customer service. Online banking inaccessible for ages. Only reason I still keep my account is as a ****mer decoy. An embarrassment.
56 replies
28 months ago
Fruugo is a ****: why are they allowed to continue doing business?
A ****. How does this company still exist???? I NEVER order online for fear of ****s. Made a mistake and ordered a gift. Allegedly delivered, any attempts to log a complaint give back an error message. Vile. Would give zero stars if possible.
0 replies
33 months ago
Knysna Inn's "no refund policy" on rooms booked one month in advance is unacceptable.
BOOK AT YOUR OWN RISK. I booked and pre paid for 4 nights in September, exactly1 month in advance. However, with a full month to spare, I politely notified this establishment that I might cancel as I had been offered alternative accommodation for free. I was told that there was "no refund policy less than 60 days in advance". For the record, I have clear documentation of this response. Is the assumption that people will shell out thousands then roll over quietly when told the funds are non refundable? You had 30 days at the time of cancellation to re-book the room, but demand to keep the full cost of the booking. How did we get to this point as a society, and how is this not a damning adverti*****t for anyone visiting the area??? I was initially willing to allow for a small reasonable cancellation fee, but after the response gaslighting me for pointing out how ********* it is to charge 100% fee for services not delivered, I am making it my duty to bring this to the attention of all potential consumers, business bureaus and legal bodies. BUYER BEWARE.
0 replies
39 months ago
Left my phone in a vehicle and uber tells me they'll notify me within 24 hours.
I left my phone in the Uber I took with a gentleman by the name of Simbarashe this morning. Noticed within seconds of entering the building, but he had already driven off. I have tried multiple times to log the concern, called Uber (spoke to someone called Sumyan who told me I'd receive a response "within" 24hours), and can't log in using the reciept because the 2 step verification goes to the phone I left in an Uber!!! TERRIBLE SERVICE, DO BETTER!!!!!
132 replies
50 months ago
Boycott this garbage company and anyone that uses them to deliver.
Absoluting appalling service. I ordered goods and paid for delivery to my address. Recieved an email asking me to drive to a random shop somewhere (don't ask me where) within the week (they had the gall to issue a deadline). This is a no go. I work late AND paid fior delivery, it is absurd to expect me to drive aroubd town looking fir my product. There is no customer service number and emails are not responded to. Demand either delivery to my address per transaction, or a full refund. Will take this up with the public protector otherwise. Times are tough and no one has money to wadte. Will deginitely not order from yiur parent company (Shein) or any businesses that utilize your services, and will ensure the public is made aware.
0 replies
57 months ago
Sham. DO NOT BUY FROM THIS JOKE OF OF A COMPANY.
This company is a disgrace. Do NOT use this company unless you want to be robbed. I ordered three items: a foldaway exercise bike, resistance bands and handles. The last two are quite small and all three clearly have specs on the company website. After adding on a hefty shipping and customs fee, the cost was quite a bit higher than initially. Yet when I came to pay, a further R226 was added. I swallowed all this in the hope the peoducts would simply be delivered without drama, but was then told the bike was cancelled because they underpriced the shipping as the weight was unknown. The full specs are on Ubuy's website (I obviously checked that I could move it without help), so even if this is true, I don't see how I am being overcharged AGAIN for the company failing to read its own data. Of note, on the same day I recieved another email saying I would be notified once the other two items arrived at the warehouse for shipping, so I know for a fact NOTHING had been shipped. At this point I decided to cancel the order since I was not going to reorder and pay additional shipping and customs for Ubuy's mistake. I was casually told I would be refunded everything except partial shipping. So far no one of the 2 dimensional customer service agents can tell me what I am being charged for. Immediately the company's greed and incompetence was revealed, I cancelled my order. But all I get is silence or a repeat claim that I will be charged for partial shipping, when NOTHING HAS BEEN SHIPPED. The products are not even at your warehouse!!!!! This is by far the worst service I have ever recieved from a retail company. I will never shop with Ubuy again and on principle alone intend to fight for every last rand. Shame on you for robbing South Africans during trying times. Your company gets a zero for ethics.
74 replies
63 months ago
How not to do business
This financial institution only gets one star because zero stars is not an option. This is a follow up to my previous review about being unable to use moneygram. Following my complaint a week ago, a couple of hollow promises to "investigate the matter further" have been made, and nothing more has come of it. I have already moved the bulk of my savings and monthly income elsewhere, and will be closing my account at the earliest convenience, since FNB clearly has no interest in retaining my business. The only thing I have concluded from my dealings with FNB since 2016 is that any issues you have will never be addressed beyond a few face saving emails. Nothing further will come of it, and after an interminable period of frustration, the customer will ultimately have to find their own solution, such as another financial institution that actually values your concerns. I would be foolish to invest my hard earned savings in any institution with such a cavalier attitude towards its clients.
61 replies
64 months ago
Excellent service
Extremely happy with the service recieved from Investec since becoming a client in 2020. They uphold a standard we have forgotten as our society slides to the depths and celebrates mediocrity. FNB and other institutions currently failing customers as a daily routine would do well to take note.
61 replies
64 months ago
Abyssmal service delivery.
I am a breadwinner and have several dependents who rely on my monthly deposits. I have used FNB Moneygram to this effect for many years. In 2016 my profile was altered and I could no longer do this remotely via online or cellphone banking. Despite numerous complaints and promises to the contrary, this was never resolved. I have subsequently continued using Monegram through an ATM. However, since early December 2020 this has not been possible, and numerous attempts to reach the bank have proved unsuccessful. In January 2021 the ATM consumed my card while attempting once again to use Moneygram, forcing me to cancel and order a new one. Meanwhile, despite numerous increasingly frustrated emails to FNB and two hollow assurances they will look into the matter, nothing has been done. As at this time I have still been unable to make any transfers. Absolutely shocking service, displaying zero regard for customers and their families. This "financial institution" really needs to clean up its act. Abyssmal service delivery is NOT a badge of honour.
61 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
1 (8.333333333333334%)
1 Star
9 (75%)