K
koodoo.co.za
Claimed Business
K
koodoo.co.za
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-34
Recommended: Unlikely
Review Distribution
2|4 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About koodoo.co.za
koodoo.co.za has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked koodoo.co.za across 121 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCC
C C
1 reviews | Active since Jan 2020
12 Dec 2025, 10:48
Excellent Service
Absolutely amazing service. Ordered my ps5 console on the 11th December at 14h30, opted for the pickup option and was ready for collection at 11h00 the next day. Got a bit lost and the customer care was very helpful 🙌🏻 highly recommend
Helpful (0)
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C C
1 reviews | Active since Jan 2020
12 Dec 2025, 10:48
Excellent Service
Absolutely amazing service. Ordered my ps5 console on the 11th December at 14h30, opted for the pickup option and was ready for collection at 11h00 the next day. Got a bit lost and the customer care was very helpful 🙌🏻 highly recommend
0
Replies (0)KS
Kamogelo S
1 reviews | Active since Jan 2020
13 Oct 2025, 11:44
It takes an ID number to get a delivery from them
I was refused delivery of an item I've already paid for because they don't know who the person on the property, behind a locked gate was, and they need to verify that, by me providing my full name and ID number, or showing my ID to a complete stranger. I'm not sure how every other delivery company can deliver without such stringent personal verification methods, but I regret not paying the extra R100 to order from Takealot or literally anywhere else instead. Save yourself the trouble, just order from somewhere else. The delivery individual was perfectly polite, can't blame him for an idiotic delivery policy.
Helpful (0)
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Kamogelo S
1 reviews | Active since Jan 2020
13 Oct 2025, 11:44
It takes an ID number to get a delivery from them
I was refused delivery of an item I've already paid for because they don't know who the person on the property, behind a locked gate was, and they need to verify that, by me providing my full name and ID number, or showing my ID to a complete stranger. I'm not sure how every other delivery company can deliver without such stringent personal verification methods, but I regret not paying the extra R100 to order from Takealot or literally anywhere else instead. Save yourself the trouble, just order from somewhere else. The delivery individual was perfectly polite, can't blame him for an idiotic delivery policy.
0
Replies (0)J
Johan
1 reviews | Active since Jan 2020
23 Jul 2025, 09:01
Koodoo -- Tech Company out of the Stone Age.
1 star is too much. I have had a better experience and customer service from Home Affairs. I. boiught Razer Gold vouchers from them for the 2nd time (1st time was also a stuffup and my order was not fullfilled) , gave them a 2nd chance. I bought the vouchers Saturday morning and found out they dont have any support over a weekend and the vouchers was not sent. They pride themselves in being a tech company but no tech was involved. Monday i was told they didnt receive the vouchers from their supplier. I started to put 2 and 2 together that they buy these from overseas and then resell them here. Monday night i eventually got them just to find out 2 has already been redeemed. Its Wednesday now and i cant get hold of Sonja who was helping me just got a snotty email saying they delivered its my job to take it up with Razer themselves as to why is was redeemed. i did this and was told they were redeemed in Hong Kong. Their switchboard is useless , get transferred from one to the other. Wont support again.
Helpful (0)
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Johan
1 reviews | Active since Jan 2020
23 Jul 2025, 09:01
Koodoo -- Tech Company out of the Stone Age.
1 star is too much. I have had a better experience and customer service from Home Affairs. I. boiught Razer Gold vouchers from them for the 2nd time (1st time was also a stuffup and my order was not fullfilled) , gave them a 2nd chance. I bought the vouchers Saturday morning and found out they dont have any support over a weekend and the vouchers was not sent. They pride themselves in being a tech company but no tech was involved. Monday i was told they didnt receive the vouchers from their supplier. I started to put 2 and 2 together that they buy these from overseas and then resell them here. Monday night i eventually got them just to find out 2 has already been redeemed. Its Wednesday now and i cant get hold of Sonja who was helping me just got a snotty email saying they delivered its my job to take it up with Razer themselves as to why is was redeemed. i did this and was told they were redeemed in Hong Kong. Their switchboard is useless , get transferred from one to the other. Wont support again.
0
Replies (0)TM
Thato M
1 reviews | Active since Jan 2020
14 Jun 2025, 23:49
Ebucks purchaes don't work at all. They credit them but don't finish the order
I am extremely disappointed. I have used them for many years. I purchased an Xbox voucher with ebucks and they credit the ebucks but don't process the voucher or order online at all. They just stopped it. It first went from the app to an its website to process the ebucks payment. However on that page after crediting my ebucks it doesn't move to the next screen just takes my ebucks. It did not say the order is complete in fact it still leaves it in my cart whcih means the order isn't complete. I checked the order history and to my surprise it's not there. No confirmation email nothing. All I want is just a refund I won't ever buy vouchers here at all
Helpful (0)
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Thato M
1 reviews | Active since Jan 2020
14 Jun 2025, 23:49
Ebucks purchaes don't work at all. They credit them but don't finish the order
I am extremely disappointed. I have used them for many years. I purchased an Xbox voucher with ebucks and they credit the ebucks but don't process the voucher or order online at all. They just stopped it. It first went from the app to an its website to process the ebucks payment. However on that page after crediting my ebucks it doesn't move to the next screen just takes my ebucks. It did not say the order is complete in fact it still leaves it in my cart whcih means the order isn't complete. I checked the order history and to my surprise it's not there. No confirmation email nothing. All I want is just a refund I won't ever buy vouchers here at all
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Replies (0)DR
Della R
1 reviews | Active since Jan 2020
25 Mar 2025, 18:41
Pathetic Service and Delivery
I pre-ordered a game a month in advance, only for it to be delayed from Friday to Monday, which was understandable , Monday comes and still no delivery, it was only delivered on Tuesday, what pathetic service from koodoo.
Helpful (0)
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Della R
1 reviews | Active since Jan 2020
25 Mar 2025, 18:41
Pathetic Service and Delivery
I pre-ordered a game a month in advance, only for it to be delayed from Friday to Monday, which was understandable , Monday comes and still no delivery, it was only delivered on Tuesday, what pathetic service from koodoo.
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Replies (0)RD
Rouline D
1 reviews | Active since Jan 2020
8 Jan 2025, 10:07
Not worth it!!
Do not, I repeat do not order from them. They use courier it for delivery and you will only be disappointed. Been waiting since 19 December 2024. Today only to find out my parcel traveled jhb-ct-jhb-upn and then me. The order was canceled now i have to wait for it to get back in jhb before i can be refunded. The first time we phoned before xmas the guy said he will phone me back, still waiting. The second time after xmas a lady assisted. She had to keep emailing courier it as they never answer a phone. This is ridiculous. I will never again order from them.
Helpful (0)
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Rouline D
1 reviews | Active since Jan 2020
8 Jan 2025, 10:07
Not worth it!!
Do not, I repeat do not order from them. They use courier it for delivery and you will only be disappointed. Been waiting since 19 December 2024. Today only to find out my parcel traveled jhb-ct-jhb-upn and then me. The order was canceled now i have to wait for it to get back in jhb before i can be refunded. The first time we phoned before xmas the guy said he will phone me back, still waiting. The second time after xmas a lady assisted. She had to keep emailing courier it as they never answer a phone. This is ridiculous. I will never again order from them.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Nov 2024, 19:12
Extremely Disappointing Online KooDoo Service
I ordered a PS4 voucher online from Koodoo, expecting it to be available immediately, as is the standard with most companies. Unfortunately, over an hour has passed, and I still haven’t received it. This delay has caused unnecessary frustration, especially with my kids eagerly waiting to play. What makes this experience even worse is the lack of any support options. There is no visible support link or way to get help, leaving customers in the dark. This is unacceptable for an online retailer in this day and age. I won’t be shopping here again unless they significantly improve their customer support and delivery systems.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 Nov 2024, 19:12
Extremely Disappointing Online KooDoo Service
I ordered a PS4 voucher online from Koodoo, expecting it to be available immediately, as is the standard with most companies. Unfortunately, over an hour has passed, and I still haven’t received it. This delay has caused unnecessary frustration, especially with my kids eagerly waiting to play. What makes this experience even worse is the lack of any support options. There is no visible support link or way to get help, leaving customers in the dark. This is unacceptable for an online retailer in this day and age. I won’t be shopping here again unless they significantly improve their customer support and delivery systems.
0
Replies (0)dB
dirk B
1 reviews | Active since Jan 2020
16 Jul 2024, 18:55
Koodoo, Xbox gift cards. Digital via email not delivery.
Koodoo hasn't sent my xbox codes, digitally via email for 2 days. Paid, no codes. 3 times i asked and nothiing. They even phoned and apologised, but still no codes. That is *****ing!!!!!
Helpful (0)
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dirk B
1 reviews | Active since Jan 2020
16 Jul 2024, 18:55
Koodoo, Xbox gift cards. Digital via email not delivery.
Koodoo hasn't sent my xbox codes, digitally via email for 2 days. Paid, no codes. 3 times i asked and nothiing. They even phoned and apologised, but still no codes. That is *****ing!!!!!
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Replies (0)