KB
Kreme beauty lounge
Unclaimed Business
KB
Kreme beauty lounge
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Kreme beauty lounge
Kreme beauty lounge has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Kreme beauty lounge across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencelK
lee K
1 reviews | Active since Jan 2020
31 Aug 2025, 14:36
destroyed my nails to the nailbed.
They filed my entire nailbed away, All nails including toenails. i have so many dents in my nails, right to the nailbed. my skin on my fingers were bleeding. (i have pics) my one toenail was bleeding so much, i had to come home to shower. my nails are blue and painful. i want to share this to spare you the same nightmare. now i have to live like this through summer, taking 6 months to grow out, with only a treatment on.
Helpful (0)
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lee K
1 reviews | Active since Jan 2020
31 Aug 2025, 14:36
destroyed my nails to the nailbed.
They filed my entire nailbed away, All nails including toenails. i have so many dents in my nails, right to the nailbed. my skin on my fingers were bleeding. (i have pics) my one toenail was bleeding so much, i had to come home to shower. my nails are blue and painful. i want to share this to spare you the same nightmare. now i have to live like this through summer, taking 6 months to grow out, with only a treatment on.
0
Replies (0)TF
Trezinia F
1 reviews | Active since Jan 2020
4 Jul 2025, 21:01
Painful experience
The setup is aesthetically pleasing, don’t let that fool you. If you want paper thin nails, raw and sensitive cuticles and a poor experience, go to this lame excuse of a beauty lounge. Management and owner don’t give a hoot about customer satisfaction. They’ll overcharge you for damaging your nails.
Helpful (0)
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Trezinia F
1 reviews | Active since Jan 2020
4 Jul 2025, 21:01
Painful experience
The setup is aesthetically pleasing, don’t let that fool you. If you want paper thin nails, raw and sensitive cuticles and a poor experience, go to this lame excuse of a beauty lounge. Management and owner don’t give a hoot about customer satisfaction. They’ll overcharge you for damaging your nails.
0
Replies (0)DR
Daniella R
1 reviews | Active since Jan 2020
13 Apr 2025, 17:40
Lash disaster
I feel compelled to let all girls who do lashes know about my story… And it’s sadly not a good one. Below is a picture of my eye with an eye infection caused by lashes done at a salon in Somerset West. First things first: I have had my lashes done countless times. Not here though, and I am well aware of the ‘risks’ but I’ve never had this before. After the lashes were app**** my eyes felt like they had lazers shooting through them. I woke up in the middle of the night with the worst pain, a swollen eye and my eye looked like the lazers were now beaming out of it. 👀 I would like to add that after qualifying in the health and skin care industry I am a ‘jermophobe’ and know how important hygiene is, especially lashes so I was super thorough. A week later… Swollen eye, pain, and lazers again. So I contact the salon. Mam we will soak them off. So I go. I need These things goonneee!!! Now the salon and head office are aware of my situation, eye infection confirmed by a optometrist the works. And what do we do? Apply the lash remover, dip the syringe thingy back in the bottle and apply some more… Nee man!! Anyway. Long story short. I now have ‘summer lashes’. Some are here and some are there. No, I lie. I hardly have any real lashes left but to the next person who has their lashes removed there I hope my eye infection doesn’t go into your eyes. (I did warn them and head office!) Maybe insist on a new bottle. They didn’t seem too phased by it 😵💫
Helpful (0)
|Replies (0)DR
Daniella R
1 reviews | Active since Jan 2020
13 Apr 2025, 17:40
Lash disaster
I feel compelled to let all girls who do lashes know about my story… And it’s sadly not a good one. Below is a picture of my eye with an eye infection caused by lashes done at a salon in Somerset West. First things first: I have had my lashes done countless times. Not here though, and I am well aware of the ‘risks’ but I’ve never had this before. After the lashes were app**** my eyes felt like they had lazers shooting through them. I woke up in the middle of the night with the worst pain, a swollen eye and my eye looked like the lazers were now beaming out of it. 👀 I would like to add that after qualifying in the health and skin care industry I am a ‘jermophobe’ and know how important hygiene is, especially lashes so I was super thorough. A week later… Swollen eye, pain, and lazers again. So I contact the salon. Mam we will soak them off. So I go. I need These things goonneee!!! Now the salon and head office are aware of my situation, eye infection confirmed by a optometrist the works. And what do we do? Apply the lash remover, dip the syringe thingy back in the bottle and apply some more… Nee man!! Anyway. Long story short. I now have ‘summer lashes’. Some are here and some are there. No, I lie. I hardly have any real lashes left but to the next person who has their lashes removed there I hope my eye infection doesn’t go into your eyes. (I did warn them and head office!) Maybe insist on a new bottle. They didn’t seem too phased by it 😵💫
0
Replies (0)AL
Annuscha L
1 reviews | Active since Jan 2020
21 Jan 2025, 19:40
Nails ruined
I went to Kreme beauty salon at The Sanctuary on 22 December, I had polygel and tips done on my hands and gel on my feet. I had never had polygel or acrylics before, and was doing gel also for the first time in almost 3 years so my nails were natural. I was quite happy with my nails (except for a few minor things but nothing I’d complain about). I went back to Kreme at The Sanctuary on 8 Jan to have the polygel on my hands removed. A different nail tech helped me, and she filed the polygel down and also used a gel remover agent to soften it before s****ing it off. However, she filed my natural nails down so much that they are now paper thin and bend and break easily, my nail beds are red/pinkish in certain spots (that’s how thinly my nails were filed) and now my nails have actually started to separate from the nail bed due to how thin they are. My nails were also very sore for a few days after the removal. I sent Kreme (the main Instagram page) a message on 12 Jan with my complaint, and when they didn’t respond I sent another message on 19 Jan. The next day I called their Sanctuary branch directly and the lady who answered asked that I send them a message on WhatsApp along with photos which she sent on to her manager, and also said that their social media team was busy so didn’t respond yet. She then came back to me apologizing and said that I can come in for a manicure and some of their own oils to use on my nails. I thanked her for getting back to me and for her swift response, but told her that I will not be returning to their salon. I’m very disappointed with the state of my nails, I went in with very healthy, natural nails and came back with brittle nails that I have to be so careful with, any small knock and my nails break or lift further from the nail bed. My nails are going to take months to grow out and become healthy again.
Helpful (0)
|Replies (0)AL
Annuscha L
1 reviews | Active since Jan 2020
21 Jan 2025, 19:40
Nails ruined
I went to Kreme beauty salon at The Sanctuary on 22 December, I had polygel and tips done on my hands and gel on my feet. I had never had polygel or acrylics before, and was doing gel also for the first time in almost 3 years so my nails were natural. I was quite happy with my nails (except for a few minor things but nothing I’d complain about). I went back to Kreme at The Sanctuary on 8 Jan to have the polygel on my hands removed. A different nail tech helped me, and she filed the polygel down and also used a gel remover agent to soften it before s****ing it off. However, she filed my natural nails down so much that they are now paper thin and bend and break easily, my nail beds are red/pinkish in certain spots (that’s how thinly my nails were filed) and now my nails have actually started to separate from the nail bed due to how thin they are. My nails were also very sore for a few days after the removal. I sent Kreme (the main Instagram page) a message on 12 Jan with my complaint, and when they didn’t respond I sent another message on 19 Jan. The next day I called their Sanctuary branch directly and the lady who answered asked that I send them a message on WhatsApp along with photos which she sent on to her manager, and also said that their social media team was busy so didn’t respond yet. She then came back to me apologizing and said that I can come in for a manicure and some of their own oils to use on my nails. I thanked her for getting back to me and for her swift response, but told her that I will not be returning to their salon. I’m very disappointed with the state of my nails, I went in with very healthy, natural nails and came back with brittle nails that I have to be so careful with, any small knock and my nails break or lift further from the nail bed. My nails are going to take months to grow out and become healthy again.
0
Replies (0)