Bad service and bad taste

I to went to try out the new Kryspy King in Kempton Park by the big Shoprite center.

- On arrival there was no staff member in front to welcome the customers. So one has to call and make knocking sounds for them to give us service.

- Secondly the taste of their grilled meat tasted bad. It was over cooked and dipped in a lot of source and the brown bag was full of their source making it impossible to eat neatly.

- Third their fried chicken seriously lacked flavor and had one could taste any spices whatsoever. Iwished at least they could have used aromat or something to give their fried chicken taste.

- Fourthly they overcharge us almost double for my meal and I didn't realize until the next day that I was over charged.

- So the next day our senior manager returned to the store to show them he was overcharged only to be welcomed by a clueless rude manager when I went to question an overcharge on my bill, the manager was rude, dismissive, and completely clueless about how to handle customer concerns. It felt like they simply didn’t care.

To make matters worse, I tried contacting the owner, but the registered address is incorrect and he doesn’t answer calls or respond. This shows a serious lack of professionalism and accountability. I left my number and more than 24hrs since we laid a complaint still they haven't responded to us with any solutions as to why they over charged us. It's as good as daylight *******. I left my number they haven't called me in 4 days. I tried to contact the owner, but he is never available. Their head office address and contact number belong to another company.

Next time if I when craving for fried or grilled chicken I would rather use other professional popular restaurants.