Moping Staff, Lack of attention to detail

Its such a pity that one star is the lowest review...

When I enter an establishment involving food or coffee, I would hope to leave with a smile on my face and good food in my stomach.

However there are many situations at this place that should be looked at... 1) The Moping staff, I understand we all going through things but a smile and a loud voice when speaking to people is a good idea to have, a shy person needs to learn to speak up. 2) repeating orders is a good thing to consider, but never change an order unless you can convince the person it will be better than what was originally ordered 3) Attention to detail is a key factor in restaurants.. clean cutlery, chip free plate and glasses or cups 4) Requesting a manager or bill should be done as soon as possible... customers might be in a hurry

We visited the Karaglen branch last year for the first time and very very disappointed. We then decided to give it another try and to be honest I regret going there.

The staff were moping around like they had the world on their shoulders, the waitress spoke so softly that we didn't even know her name of that she was serving us, she then didn't seem to know her menu too well as i requested just nutella crepes and im sure she thought i said banana and Nutella.... if you going to upsell then convince me that its the better option, not just assume its the one I want

We then received our drinks and of the four glasses that were at the table only two were able to be drunk out of, as the other two we chipped beyond help that we could have swallowed glass and would never have known.

The food arrives and the crepes were cold, and the nutella didn't spread easily the toasted sandwiches weren't too impressive either

when requesting the manager it took forever and were promised the world and that the drinks would be taken off the bill however if i didnt check we would have paid full price for things that were promised to be removed.

we then gave both the manager and waitress advice but it doesn't look like im going to visit Lattelicious in the near future even of the manager has promised that she would take care of us the next time..