LK
Lattelicious Karaglen
Unclaimed Business
LK
Lattelicious Karaglen
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Restaurants & Food
#14NPS Score
0Unlikely
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Christilda B
1 reviews | Active since Jan 2020
26 Jan 2025, 16:01
No milk for coffee or rooibos tea with a toasted cheese sandwich
What a disgrace of a coffee shop. They had no milk in the restaurant Gee golly you are a coffee shop and you can’t go buy milk from Woolworth. Shamefully disgusting. My sister wanted crème brûlée latte but alas no milk. Our friend had rooibos tea sorry no milk. Disgusting .
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Christilda B
1 reviews | Active since Jan 2020
26 Jan 2025, 16:01
No milk for coffee or rooibos tea with a toasted cheese sandwich
What a disgrace of a coffee shop. They had no milk in the restaurant Gee golly you are a coffee shop and you can’t go buy milk from Woolworth. Shamefully disgusting. My sister wanted crème brûlée latte but alas no milk. Our friend had rooibos tea sorry no milk. Disgusting .
0
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Bianca R
1 reviews | Active since Jan 2020
3 Dec 2020, 16:44
Shocking.
Lack of interest in customer experience, extremely nonchalant. The steak was overdone, chewy and inedible. Salad was majority lettuce leaves. And the prices are ridiculous for what you get. Only after expressing concerns multiple times did we get the attention of the manager with zero professionalism. Definitely would not recommend. Disappointed beyond belief. Stick to ordering just drinks if you happen to find yourself here.
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Bianca R
1 reviews | Active since Jan 2020
3 Dec 2020, 16:44
Shocking.
Lack of interest in customer experience, extremely nonchalant. The steak was overdone, chewy and inedible. Salad was majority lettuce leaves. And the prices are ridiculous for what you get. Only after expressing concerns multiple times did we get the attention of the manager with zero professionalism. Definitely would not recommend. Disappointed beyond belief. Stick to ordering just drinks if you happen to find yourself here.
0
Replies (0)JK
Jennifer K
1 reviews | Active since Jan 2020
19 Nov 2020, 05:45
Moping waitress, and lack of attention to detail
Its a pity that the lowest rating on this site is a 1 star because some restaurants / coffee shops don't even deserve a rating Lattelicious at Karaglen is one of the places that don't deserve a rating or any time of day from me... 1) The staff are moping around like the world owes them something... 2) Their food is not much to write home about, especially when ordering crepes with nutella, the crepes come to the table cold and slightly burnt, which doesn't allow the nutella to spread easily. 3) The glasses given for drinks aren't checked thoroughly before being taken to the table as we had 2 glasses with chipped edges 4) When requesting the bill you wait a long time 5) Even if a promise is made that drinks would be taken off, they seem to forget and sent the bill. When calling the manager to sort out the bill it still took a while and it doesn't seem as though they care if customers are there or not but all they need to think of is : A) without customers the shop may as well close B) customer complaints help the business grow, and help to find the problems, without the complaints the restaurants and coffee shops may as well function with no feedback but can turn people away just as easily We dread going to another branch of lattelicious for fear of the same type of service or food quality being served to us... Not planning on returning anytime soon as 2 years ago we had a similar incident... i guess quality just doesn't improve as time goes by... even a promise cant improve services of food quality
Helpful (0)
|Replies (0)JK
Jennifer K
1 reviews | Active since Jan 2020
19 Nov 2020, 05:45
Moping waitress, and lack of attention to detail
Its a pity that the lowest rating on this site is a 1 star because some restaurants / coffee shops don't even deserve a rating Lattelicious at Karaglen is one of the places that don't deserve a rating or any time of day from me... 1) The staff are moping around like the world owes them something... 2) Their food is not much to write home about, especially when ordering crepes with nutella, the crepes come to the table cold and slightly burnt, which doesn't allow the nutella to spread easily. 3) The glasses given for drinks aren't checked thoroughly before being taken to the table as we had 2 glasses with chipped edges 4) When requesting the bill you wait a long time 5) Even if a promise is made that drinks would be taken off, they seem to forget and sent the bill. When calling the manager to sort out the bill it still took a while and it doesn't seem as though they care if customers are there or not but all they need to think of is : A) without customers the shop may as well close B) customer complaints help the business grow, and help to find the problems, without the complaints the restaurants and coffee shops may as well function with no feedback but can turn people away just as easily We dread going to another branch of lattelicious for fear of the same type of service or food quality being served to us... Not planning on returning anytime soon as 2 years ago we had a similar incident... i guess quality just doesn't improve as time goes by... even a promise cant improve services of food quality
0
Replies (0)JK
Jennifer K
1 reviews | Active since Jan 2020
19 Nov 2020, 05:45
Moping Staff, Lack of attention to detail
Its such a pity that one star is the lowest review... When I enter an establishment involving food or coffee, I would hope to leave with a smile on my face and good food in my stomach. However there are many situations at this place that should be looked at... 1) The Moping staff, I understand we all going through things but a smile and a loud voice when speaking to people is a good idea to have, a shy person needs to learn to speak up. 2) repeating orders is a good thing to consider, but never change an order unless you can convince the person it will be better than what was originally ordered 3) Attention to detail is a key factor in restaurants.. clean cutlery, chip free plate and glasses or cups 4) Requesting a manager or bill should be done as soon as possible... customers might be in a hurry We visited the Karaglen branch last year for the first time and very very disappointed. We then decided to give it another try and to be honest I regret going there. The staff were moping around like they had the world on their shoulders, the waitress spoke so softly that we didn't even know her name of that she was serving us, she then didn't seem to know her menu too well as i requested just nutella crepes and im sure she thought i said banana and Nutella.... if you going to upsell then convince me that its the better option, not just assume its the one I want We then received our drinks and of the four glasses that were at the table only two were able to be drunk out of, as the other two we chipped beyond help that we could have swallowed glass and would never have known. The food arrives and the crepes were cold, and the nutella didn't spread easily the toasted sandwiches weren't too impressive either when requesting the manager it took forever and were promised the world and that the drinks would be taken off the bill however if i didnt check we would have paid full price for things that were promised to be removed. we then gave both the manager and waitress advice but it doesn't look like im going to visit Lattelicious in the near future even of the manager has promised that she would take care of us the next time..
Helpful (0)
|Replies (0)JK
Jennifer K
1 reviews | Active since Jan 2020
19 Nov 2020, 05:45
Moping Staff, Lack of attention to detail
Its such a pity that one star is the lowest review... When I enter an establishment involving food or coffee, I would hope to leave with a smile on my face and good food in my stomach. However there are many situations at this place that should be looked at... 1) The Moping staff, I understand we all going through things but a smile and a loud voice when speaking to people is a good idea to have, a shy person needs to learn to speak up. 2) repeating orders is a good thing to consider, but never change an order unless you can convince the person it will be better than what was originally ordered 3) Attention to detail is a key factor in restaurants.. clean cutlery, chip free plate and glasses or cups 4) Requesting a manager or bill should be done as soon as possible... customers might be in a hurry We visited the Karaglen branch last year for the first time and very very disappointed. We then decided to give it another try and to be honest I regret going there. The staff were moping around like they had the world on their shoulders, the waitress spoke so softly that we didn't even know her name of that she was serving us, she then didn't seem to know her menu too well as i requested just nutella crepes and im sure she thought i said banana and Nutella.... if you going to upsell then convince me that its the better option, not just assume its the one I want We then received our drinks and of the four glasses that were at the table only two were able to be drunk out of, as the other two we chipped beyond help that we could have swallowed glass and would never have known. The food arrives and the crepes were cold, and the nutella didn't spread easily the toasted sandwiches weren't too impressive either when requesting the manager it took forever and were promised the world and that the drinks would be taken off the bill however if i didnt check we would have paid full price for things that were promised to be removed. we then gave both the manager and waitress advice but it doesn't look like im going to visit Lattelicious in the near future even of the manager has promised that she would take care of us the next time..
0
Replies (0)