Order Fulfillment Issues

I really like the products I've tried so far, but the customer service and fulfilment are seriously disappointing. I’ve been waiting almost two weeks for face wash, which is hard to justify in 2025.

I reached out via email and received a very generic response about being busy, which doesn’t really address the issue. At the moment, delivery is slower than ordering from overseas, and that’s not acceptable for a local brand.

If this continues, it’s going to be difficult for them to compete with other brands, no matter how good the products are.

Online brands are meant to anticipate seasonal demand and they definitely did nothing about it - just passed the excessive delays onto their customers.