DM
Dani M
Active since Oct 2011
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
Personal Information Concern
My account was deactivated without any prior notice or official communication. I received no email, phone call, or explanation outlining the reason for this action. When I contacted your support team, I was asked to submit a photograph of myself holding my identification document via WhatsApp. As this request was not accompanied by an official email, case reference, or secure verification process, I did not proceed, as I am concerned about the security of my personal information. To date, I have still not received any formal communication regarding the status of my account or the steps required to resolve this matter. This is terrible service! I require: Written confirmation of the reason for my account deactivation. Details of the approved and secure process for identity verification. A reference or case number for this matter. A clear timeline for resolution. I would appreciate a prompt response, as the absence of formal communication is concerning, particularly because my bank account is linked!
0 replies
4 months ago
Order Fulfillment Issues
I really like the products I've tried so far, but the customer service and fulfilment are seriously disappointing. I’ve been waiting almost two weeks for face wash, which is hard to justify in 2025. I reached out via email and received a very generic response about being busy, which doesn’t really address the issue. At the moment, delivery is slower than ordering from overseas, and that’s not acceptable for a local brand. If this continues, it’s going to be difficult for them to compete with other brands, no matter how good the products are. Online brands are meant to anticipate seasonal demand and they definitely did nothing about it - just passed the excessive delays onto their customers.
0 replies
42 months ago
HP CONTRACTS NEVER END!! BEWARE
I got a fibre contract with Vox, and after all the load shedding I bought a UPS router through them that was meant to be R105pm for 12 months. Almost a year later we moved and I gave them notice to cancel the fibre line. The 12 month contract for the router ended in June of this year (from July 2021 to June 2022) and yet they continued to debit my account. When I noticed that was happening I reversed the debit orders I did not owe as I had paid off the item. They are now threatening me and my credit record and when I queried the charges as the contract was expired, Danielle said I had not "formally cancelled". Why on earth would I cancel something that isn't a service??? What am I being billed for if I have paid the item off?! They are sneaky and unlawful - DO NOT sign anything with them. I will be taking this further. What would happen to people who don't know better? It's reprehensible behaviour and they should be ashamed of how they run a business. We'll see what the Ombudsman has to say. Vox, you have messed with the wrong person.
0 replies
44 months ago
Rebecca Is A Gem
Fantastic service! Rebecca is such a gem! So helpful. Signed up and ready to go. What a great experience 💕
133 replies
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (50%)