Liberty Life Bloodsuckers Executives eating Pension SASSA grant till nothing left

Sent email to Agent Dhiren Naidoo on 6 September about information and complaint about bad service. He ignored my email and I sent to Sanlam HQ on 8 September. Liberty HQ apologised on standard response email from Lutendo Mudau they will provide rectification response in 5 days which Liberty HQ failed to do and no feedback till this day.This is the standard trend of Liberty Insurance to “kick a man to death when he falls and take away whatever cents is left” to make profits for fat cat executives millions a month salary. Below is the gist of complaint. Liberty is paying fat cat executives Millions a month while they eat the pensioners money who does not but food so she can pay her life insurance.This is what I mean by Bloodsuckers. I act on behalf on my Mother to uncover what she has, what she has been paying for over 20 odd years to you and the current status as off now. I refer to policy number for MRS SD RAMDHANEY. Unhappiness with your unprofessional behavior and intention to drain a pensioner’s lifesaving so you can make more commissions and profits for yourself. You have made no attempt to contact my mother or trace her whereabouts. You may have been sending AI generated letters to her via Liberty back office as last one seen by total coincidence from a letter (dated February 2025) lying on the road in front of the driveway gate. You have received approximately R400 000 in premiums and you were still happily eating out the R115491 of her Policy cash value of approximately 29% of 20-year contributions while Liberty and its brokers have taken the 70% (Approx R280 000) as profits and commission for themselves. (Compare actuarial forecasts to actual growth on audited spreadsheets for clarity since you have these) Mum stopped paying when she ran out of her life savings and SASSA had *******ion in their back office which was on national news. I was not aware of this nonpayment as she was embarrassed to inform her beneficiaries. You have failed in your duties as a financial adviser to communicate and do the right thing to assist a long-time client who was paying premiums .Bear in mind she sacrificed food and her comfort to pay the premiums to you, which you could clearly see as you have access to her earnings and SARS linked accounts. You still up to this day continue to eat whatever my Mum was entitled to from her over 20 years contributions. You have 3 days to reply as this matter will be posted on hellopeter and other social media websites as off next week Wednesday evening. I am fully aware of the Ombudsman route is partly funded by your organization, which is clearly biased in my opinion hence will only go there as last resort. Based on my own audit research, most cases referred to ombudsman takes years to play out in favour of the funders while most complainants pass away while waiting for answers. For now, I await your urgent response in terms of refunding my mum for her savings with interest and special measures you will take to update me and my family that you are in fact a proper financial adviser and not only interested in eating up whatever my Mum has in her savings. My Mum currently has comorbidities and is being kept alive with a pacemaker and constant care. Your poor guidance and poor communication have so far only stressed her to become sicker after I told her that I found a letter on road outside her house. Your policy document lacks important information which I need upfront: 1. Originally policy that was signed at inception 2. Original policy wording at time of sign up. 3. Attempts made to trace and communicate with the insured over and above sending letters from a non-functional postal service in South Africa. 4. Commission taken from my Mums contributions per annum over the full term to date. 5. Benefit growth of policy benefits annually over the full payment period term to date. There are a lot more questions as I write this letter out of anger and frustration and trying to keep it as civil as possible. At the end of day, you have taken your commission and profits while my Mum is at the loss end. No smooth talking or fancy words right this wrong. I implore you to take act ethically and rectify this wrongdoing before it starts to escalate further and become a hot topic for local News agencies and social media platforms.