LifeHairRestoration only negative review?

1. started treatment 6 months ago. 2. initial consultation was very brief and superficial 3. treatment advised, 3x PRP + 3x acupuncture/micro needling + minoxidil 5% for home application as well as saw palmetto and biotin vitamin tablets 4. in November i reported that the minoxidil was burning my scalp, there was no consultation to inspect the damage. monixil dosage was reduced to 2%. 5. reduced dosage still has side effects. itchy, dry scalp. 6. 2nd prp resulted in swelling in my face. i reported this as well. again no follow up by the clinic. 7. treatment incomplete as i have not received all the prp's paid for 8. very poor customer service. no follow up. no expert advise or guidance. 9. there has been NO contact after my last micro needling appointment to discuss the failure of my treatment.