Claim going horribly wrong

The company has a stinking attitude let alone their claims department. Their consultants are plain rude. I submitted a claim from the 7th of October with their broker Emerald. Last week Tuesday I called the company which is Lion life and they said the claim has been processed. Today it's the third week on a Monday still the claim hasn't been paid. Lion life targets clients that receives sassa grants who knows nothing about receiving following up on a claim my mother ran out of airtime making numerous calls to their company. Ivani or Ilwani who was plainly rude on the call and dropped the call on my ears. I'm so irritated by this claim I told my mom to cancel this policy as I don't ever want to deal with this company ever again. Don't take policies with lion life the claim stage is a nightmare.