Money taken from account and never reversed back

Very disappointed. We paid for a game of beer pong the waiter then instructed they have a tournament on and our group cannot play , this was after we paid. We were then told the money we paid will reflect back in our account within 48 hours which I told them this is the second time here they are telling me this and the first time it never came back into my account , now this happened a second time. We love Wildebeest but this is unacceptable as this is now the second time.