Lombard Insurance Company Limited
1.5|31 reviews
Responds in 51 hours 26 min
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Sibusiso
1 reviews | Active since Member
13 Aug 2025, 09:19
AA(****)is refusing to refund my money
In 2024 I had a warranty policy with AA when I claim in December 2024 they refused to pay the full amount to repair my vehicle’s gearbox which was covered for R20000.00.When I spoke to them for the first time they said that they will pay for c clip which cost less then R400.00 and a labour but after speaking to the manager they ended including the fifth gear they refused to pay the full amount I ended up paying an amount of R7772.00 out of my pocket.Please guys don’t join this insurance company it is a **** and they are very unprofessional.If you have a policy with this **** company please cancel it I’m talking from experience.I took the matter further to Ombudsman and ombudsman instructed them to talk to me and resolve this matter but up until now they are refusing to refund my money.This AA thing is a ****
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Replies (53)Lombard Insurance Company Limited's replyOfficial
15 Aug 2025, 12:44Dear Sibusiso
We acknowledge receipt of your complaint and note the concerns you have raised. The matter has been referred to the relevant department for further review and action.
Best,
Lombard Team
We acknowledge receipt of your complaint and note the concerns you have raised. The matter has been referred to the relevant department for further review and action.
Best,
Lombard Team
Best regards,
Lombard Insurance Company Limited's reply15 Aug 2025, 12:44
Official
Dear Sibusiso
We acknowledge receipt of your complaint and note the concerns you have raised. The matter has been referred to the relevant department for further review and action.
Best,
Lombard Team
We acknowledge receipt of your complaint and note the concerns you have raised. The matter has been referred to the relevant department for further review and action.
Best,
Lombard Team
Best regards,