Pathetically Poor Customer Service!!!

We booked at Lord Prawn Fish & Grill (LPF&G) in Umhlanga, for my Mum's birthday. Atmosphere was warm and rustic with not much thought given to social distancing protocols, however, the waiters did wear face masks. My hubby is currently fasting for Purattasi and therefore, we advised the waiter who was responsible for our meals order of same (FYI: they have a separate waiter to cater for your drinks and a separate waiter to cater for your meals). Starters went well, we ordered the chicken livers peri-peri, which was supposed to be accompanied by brown bread (as per our meal waiter), however, this never came (minor oversight), so we ate it as is. Hubby ordered a cheesy garlic bread and black mushroom in a creamy sauce, which was AMAZING!!! Way better than our chicken livers in fact. Drinks were efficient and as expected (Passion fruit and lemonade, cola tonic and hubby had a milkshake). For mains, we ordered the 1kg queen prawns and the platter for two, which comes with 3 sauces that you can use as your palate desires (butter, garlic and peri-peri). Hubby and myself stressed to the waiter (Not sure of his name) that he was fasting and asked for veg pasta options, which was discussed and as per the waiter's suggestion, we went with the Fettuccini Caliente. However, this is where the problem began. As Hubby ate, he said, "It tastes like mince", and of course, I said no way and tasted it myself. To which it also tasted like mince to me, we then called the drinks waiter as he was the only one who was constantly passing our table. Once we brought this to his attention, he advised us that the dish does in fact come with mince in the bolognaise sauce!!!!!!!!!!!!!!!!!!! Hubby was devastated and I was completely and utterly upset. Despite us stressing this to the meals waiter, it somehow did not register that "veg" option means NO MEAT. The drinks waiter apologized profusely and offered another meal option, to which, Hubby replied, no thanks, obviously, losing his appetite together with mine. For those Hindu's that observe and fast during the month of Purattasi, you will understand how devastated my Hubby was, despite it being unintentional. I honestly could not tell you if my meal was good or not because, I just felt so bad that I could hardly eat thereafter. This is where it got worse. The meals waiter responsible for the mess up was too scared to return to our table to even apologize for his big error. I watched as he checked up on other tables and completely ignored ours thereafter. The drinks waiter was the only one coming to our table and checking up on us. The manager also failed to visit our table and apologize on behalf of his waiter for making such a big mistake. I understand mistakes happen, but that lack of empathy and sincerity just displayed a "don't care" attitude and lack of respect for other's in my book. To not have the decency to even say "I am sorry", is beyond disappointing! Yes, the meal was removed from our slip (rightfully so), and the drinks waiter processed our final bill and payment. And that was that, we left. Poor form Lord Prawn Fish & Grill. I expected much more from your establishment!