AG
Adele G
Active since Oct 2020
10
Reviews
0
Industries
Reviews
10 reviews15 months ago
MTN terrible service and daylight *******!
I feel like crying as I type this review. After countless calls to MTN and logged calls, MTN has not yet resolved why my old billing account was closed and a new one opened when I upgraded last year in Dec. Even worse, they have been debiting my account above the stipulated amount in Dec 2024 and Jan 2025, with more than one debit running in a month, causing my other debit orders to run unpaid! Again, absolutely no care or help from them. MTN consultants via their business customer care have said there is something very wrong with the account but no one is stepping up to rectify it. I just receive empty promises of call backs and nothing thereafter. There has been no sense of urgency. Is this how loyal customers are treated? PLEASE PLEASE MTN, CAN SOMEONE WHO IS IN A POSITION OF AUTHORITY TO ACTUALLY HELP AND DO SOMETHING, RESOLVE THIS MATTER!
0 replies
22 months ago
Pick n Pay Clothing in Crowthorne - Disgusting customer service!!!
Giving one star but really they deserve zero stars after my experience yesterday. We entered the store before 3pm (mind you the doors were already closed despite the closing time being 3pm on a Saturday). We opened the door and walked in, we shopped a bit and my sister had picked an item to try out before purchasing as she was unsure of her correct size. Here is where the service gets disgusting… she politely asked a staff member near the change room if she could please go in to try on the item, to which the staff member said abruptly “No, the store is closed”. So I interjected and questioned what time do they close and she rep**** at 3pm. The time now was after 3 (about 3:05pm). So I said but we are already in the store so we should be able to try out the item before purchasing. The staff member rudely rep**** that no, they close the change rooms 15 mins before closing (now this is the first I am hearing this). So I said there is no signage to this effect and pleaded that it is just one item and then we will pay for it and leave. She maintained the rude stance and said NO point blank. I asked for the manager and to my dismay, she was the manager!!!! How sad to set such a low standard for the rest of the staff to follow. Her name is Lovedalia (this may be spelt wrong but she spelt it so quick that I didn’t have time to get it down correctly). Eventually, my sister tried the item out outside the change room and then we went to the pay point. When I asked the cashier why do the change rooms close 15 mins earlier, she said that they do not get paid overtime so they close it early. So I said to her that this means it is not company policy then, to which she kept quiet. So basically we as customers must suffer poor service due to internal company politics?! I am not sure what shocks me more, the disrespect and rudeness from the store manager or the fact that the store refuses sales which contributes to the profit and overall revenue of Pick n Pay! Please urgently address this matter as we will not be shopping at Pick n Pay Clothing in Crowthorne again!
53 replies
27 months ago
Excellent, efficient...
Excellent, efficient and friendly service received from Shari Govender who assisted me to update my details via WhatsApp.
58 replies
29 months ago
Dial a Bed Crowthorne - Vuyo and Team!
Received exceptional service from Vuyo at Dial a Bed Crowthorne in Midrand. Such a helpful, friendly and knowledgeable young man. He not only helped me find the perfect bed for my home but also went the extra mile to ensure a seamless delivery process. He even followed up with me to ensure that I was happy post-delivery of my bed. In fact, the other staff at this branch are also very welcoming and friendly. Excellent telephone etiquette and always willing to assist their customers. Keep up the brilliant work guys! Good service is hard to come by and your team are doing a fantastic job. Will definitely be back for my next bed! Kudos to you and your team.
72 replies
29 months ago
Dial a Bed Crowthorne - Vuyo and Team!
Received exceptional service from Vuyo at Dial a Bed Crowthorne in Midrand. Such a helpful, friendly and knowledgeable young man. He not only helped me find the perfect bed for my home but also went the extra mile to ensure a seamless delivery process. He even followed up with me to ensure that I was happy post-delivery of my bed. In fact, the other staff at this branch are also very welcoming and friendly. Excellent telephone etiquette and always willing to assist their customers. Keep the brilliant work guys! Good service is hard to come by and your team are doing a fantastic job. Will definitely be back for my next bed! Kudos to you and the team.
0 replies
37 months ago
Non-existent service from Nando's Eagles Landing
Perhaps Nandos has grown too big in SA that their ‘service’ has become non-existent. Ordered via Mr D at 18:20 from the Nando's Eagles Landing branch, incorrect order delivered at 19:09. Made numerous calls, finally spoke to the manager at 19:22. Radio silence thereafter so called again at 20:35 - still no food and excuses with no solutions. Manager takes my order. Food finally arrived at 21:39, order still wrong and items missing. Why do we place orders if you are not going to read them? Disgusting service!!!
0 replies
61 months ago
As a premier client, I am disgusted with the lack of service from FNB student loans!!!
I have tried for over 3 weeks to get assistance from FNB student loans. They are constantly offline or make you hold on for over an hour, only to get through and the line drops! What is happening FNB??? Your customer service is non-existent! No one returns the call back requests. Yet, other banks will call back to assist! Wake up before you lose loyal clients!
53 replies
65 months ago
H&M - Abusing consumer rights! Disgusting Service! They don’t even deserve the one star!!!
H&M Pavilion is a joke. Abusing consumer rights and poor customer service (Especially the so-called store manager - disgusting!) The closed change rooms is one thing. But when you want to charge me full price for an item that was 50% over the weekend, I draw the line! I was unsure of the size and the manager advised me that the change rooms are closed due to COVID-19 protocol and then proceeds to advise me to buy the item and go to the mall public toilet and try it on? So no COVID-19 concerns for me to do that??? So, I bought the garment, tried it out (at home) and needed a different size. Went in to exchange for a different size, unfortunately, the colour I bought was sold out so I took a different colour of the same style and barcode. Manager insists, they have a different barcode (my till slip disagrees) and I must pay full price for the garment BECAUSE IT’S A DIFFERENT COLOUR!!! Daylight robbery! The same garment, in the colour I took today, was also 50% off over the weekend. First you inconvenience us, and tell me that other retail stores are not following COVID-19 protocol by opening up the change rooms, then you make us pay because of it! Niiice. Did I mention that due to COVID-19, their customer service line is not operational and they are only available via email! Like I said, what a joke!
0 replies
65 months ago
H&M - Abusing Consumer Rights! Gave one star because that’s the lowest option.
H&M Pavilion is a joke. Abusing consumer rights and poor customer service (Especially the so-called store manager - disgusting!) The closed change rooms is one thing. But when you want to charge me full price for an item that was 50% over the weekend, I draw the line! I was unsure of the size and the manager advised me that the change rooms are closed due to COVID-19 protocol and then proceeds to advise me to buy the item and go to the mall public toilet and try it on? So no COVID-19 concerns for me to do that??? So, I went to change the garment today got a bought the garment, tried it out (at home) and needed a different size. Went in today, unfortunately, the colour I bought was sold out so I took a different colour of the same style and barcode. Manager insists, they have a different barcode (my till slip disagrees) and I must pay full price for the garment BECAUSE IT’S A DIFFERENT COLOUR!!! Daylight robbery! The same garment, in the colour I took today, was also 50% off over the weekend. First you inconvenience us, and tell me that other retail stores are not following COVID-19 protocol by opening up the change rooms, then you make us pay because of it! Niiice. Did I mention that due to COVID-19, their customer service line is not operational and they are only available via email! Like I said, what a joke!
0 replies
67 months ago
Pathetically Poor Customer Service!!!
We booked at Lord Prawn Fish & Grill (LPF&G) in Umhlanga, for my Mum's birthday. Atmosphere was warm and rustic with not much thought given to social distancing protocols, however, the waiters did wear face masks. My hubby is currently fasting for Purattasi and therefore, we advised the waiter who was responsible for our meals order of same (FYI: they have a separate waiter to cater for your drinks and a separate waiter to cater for your meals). Starters went well, we ordered the chicken livers peri-peri, which was supposed to be accompanied by brown bread (as per our meal waiter), however, this never came (minor oversight), so we ate it as is. Hubby ordered a cheesy garlic bread and black mushroom in a creamy sauce, which was AMAZING!!! Way better than our chicken livers in fact. Drinks were efficient and as expected (Passion fruit and lemonade, cola tonic and hubby had a milkshake). For mains, we ordered the 1kg queen prawns and the platter for two, which comes with 3 sauces that you can use as your palate desires (butter, garlic and peri-peri). Hubby and myself stressed to the waiter (Not sure of his name) that he was fasting and asked for veg pasta options, which was discussed and as per the waiter's suggestion, we went with the Fettuccini Caliente. However, this is where the problem began. As Hubby ate, he said, "It tastes like mince", and of course, I said no way and tasted it myself. To which it also tasted like mince to me, we then called the drinks waiter as he was the only one who was constantly passing our table. Once we brought this to his attention, he advised us that the dish does in fact come with mince in the bolognaise sauce!!!!!!!!!!!!!!!!!!! Hubby was devastated and I was completely and utterly upset. Despite us stressing this to the meals waiter, it somehow did not register that "veg" option means NO MEAT. The drinks waiter apologized profusely and offered another meal option, to which, Hubby replied, no thanks, obviously, losing his appetite together with mine. For those Hindu's that observe and fast during the month of Purattasi, you will understand how devastated my Hubby was, despite it being unintentional. I honestly could not tell you if my meal was good or not because, I just felt so bad that I could hardly eat thereafter. This is where it got worse. The meals waiter responsible for the mess up was too scared to return to our table to even apologize for his big error. I watched as he checked up on other tables and completely ignored ours thereafter. The drinks waiter was the only one coming to our table and checking up on us. The manager also failed to visit our table and apologize on behalf of his waiter for making such a big mistake. I understand mistakes happen, but that lack of empathy and sincerity just displayed a "don't care" attitude and lack of respect for other's in my book. To not have the decency to even say "I am sorry", is beyond disappointing! Yes, the meal was removed from our slip (rightfully so), and the drinks waiter processed our final bill and payment. And that was that, we left. Poor form Lord Prawn Fish & Grill. I expected much more from your establishment!
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)