Lotus Pes undelivered order

I bought sea moss and liquid chlorophyll that was supposed to be delivered on the 8th of November and I received confirmation from Ram which was supposed to deliver but for reasons that I'm still not aware of it was not delivered. Ram contacted me on the 11th of October wanting to make arrangements to deliver on the 12th and I told them its too late for them to deliver on the 12th i can not accept that sea moss after being in transit for such a long time. It is clear from the communication between Lotus pes and Ram that i declined to accept a package that was supposed to be delivered on the 8th on the 12th but Lutus pes. Surely Ram has has recordings of the phone calls they made to me that they can present as evidence because I spoke to them on the 8th and confirmed that im at home they can deliver and on the 12th i did decline to take the package.