MY MONEY WAS TAKEN BUT NOT LOADED!!!!

you do your depost using the ozow method , moneys goes out of your account. it deosnt show or reflect on Luckyfish and when you call and email to inquire regarding the funds they ask rediculous questions and not helpful at all...this is not a laughing matter its serios and i would highly appreciate getting feedback or atleast a answer as to why didnt my money load yet it was taken from my account.Completly Unsattisfied and Unhappy!!!!!!!!!!!!!!!!!!!!