Lulabet went down hill

Not very happy. The customer service is horrible. I deposit money in my acohnt and played through to get my 20 free spins on sweet bonanza for new years and they cant find it on their side? I made money and lost which is fine but I expected my bonus spins. I wasted money on a website I wo t be going. Again. Never got my fre3 spins, talked to a robot, there was no promo code. I followed the terms and conditions which I needed to send to them which is odd and ask me about what abouns I activated which there is none. Unprofessional. ****mers