Luso Africa

Their client (ELT Group) bumped my sister on the 12th of February in Germiston. Details were exchanged with the driver. I called ELT group and spoke to Shaun who told me that he is waiting for his driver to come back and update him on the accident. The next day he sends me the insurance details (Luso Africa) and the contact person Jose. We waited for the company to call and let us know what the is going to happen from this point on. Nothing. spoke to Jose on Monday 19th February. He told my sister to get a letter from our insurance company stating that we will not claim from them. What does my insurance have to do with this? You need to pay your client's claim accordingly. Called him again today (22/02) and he tells me to claim from my insurance. who are you to dictate to me what I should or shouldn't do when your company is responsible for paying their client's claims? I told him that doing so will increase my premiums and I am not at fault. "That is neither here nor there. You took out insurance to cover yourself in case of accidents" Excuse me?! So I must carry the 15% hike in premiums because you refuse to pay? Not on my watch.

Side note: He asked for my name and i told him Nompumelelo. he tried to pronounce it then decided to call me Mpho. The disrespect of this man!