LA
Luso Africa Insurance Brokers
Unclaimed Business
LA
Luso Africa Insurance Brokers
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Luso Africa Insurance Brokers
Luso Africa Insurance Brokers has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Luso Africa Insurance Brokers across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
16 Jul 2025, 12:02
Dishonest Broker
I have struggled to have my complaint resolved with this broker since 2022. They do not provide the requested information and do not assist their clients accordingly. They always have some kind of excuse and do not take ownership. It appears that they conceal questionable or dishonest activities. This matter will be taken up with the FSCA and Ombudsman.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Jul 2025, 12:02
Dishonest Broker
I have struggled to have my complaint resolved with this broker since 2022. They do not provide the requested information and do not assist their clients accordingly. They always have some kind of excuse and do not take ownership. It appears that they conceal questionable or dishonest activities. This matter will be taken up with the FSCA and Ombudsman.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2025, 12:45
Lack of transparency and integrity.
Unprofessional conduct and poor service delivery. Since 2022, I have struggled to have my complaint resolved. I will lodge my complaint with the Ombudsman and FSCA for resolution. Lack of transparency and integrity. Beware when dealing with this broker!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2025, 12:45
Lack of transparency and integrity.
Unprofessional conduct and poor service delivery. Since 2022, I have struggled to have my complaint resolved. I will lodge my complaint with the Ombudsman and FSCA for resolution. Lack of transparency and integrity. Beware when dealing with this broker!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Dec 2024, 09:59
Unprofessional conduct and poor service delivery
Unprofessional conduct and poor service delivery. Since 2022, I have struggled to have my complaint resolved. I will lodge my complaint with the Ombudsman and FSCA for resolution.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Dec 2024, 09:59
Unprofessional conduct and poor service delivery
Unprofessional conduct and poor service delivery. Since 2022, I have struggled to have my complaint resolved. I will lodge my complaint with the Ombudsman and FSCA for resolution.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Sept 2024, 09:24
Pathetic Service
Following my previous review, I received a lawyer's letter via email on August 28th/29th, 2024, threatening legal action and claiming that all requested documents have been provided, which is not true as no proof was provided. I would not have posted the review if I had received the requested information. Additionally, I was told that my comments are untrue, which is incorrect, as I can substantiate my comments with documented email correspondence. If there is nothing to hide, please provide me with all the requested documents as this issue has been ongoing since 2022, with no resolution despite being redirected multiple times. If I do not receive all the requested information/documents (either electronically or by post) within 7 working days from today, September 10, 2024, I will have no choice but to seek legal advice to resolve this matter. Previous review comments: It is concerning that neither Luso Africa nor Bryte Insurance can provide the necessary information. Jose, you suggested that I visit your offices to obtain the required documents, but you are unable to confirm if you have the information I requested. This lack of response after multiple email requests is disappointing. Additionally, you made allegations that you cannot support with evidence. You mentioned forwarding my emails to Bryte, but they have not provided any feedback yet. It appears that you, Luso Africa, and Bryte Insurance may be collaborating to conceal questionable or dishonest activities. Furthermore, you stated that my policy was cancelled due to claims amounts, yet the insurer received reimbur*****ts. All parties involved, including you, Luso Africa, Bryte Insurance, and the assessor, are shifting blame without resolving the issue, indicating potential dishonesty. I have documented evidence in various emails to support my claims.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Sept 2024, 09:24
Pathetic Service
Following my previous review, I received a lawyer's letter via email on August 28th/29th, 2024, threatening legal action and claiming that all requested documents have been provided, which is not true as no proof was provided. I would not have posted the review if I had received the requested information. Additionally, I was told that my comments are untrue, which is incorrect, as I can substantiate my comments with documented email correspondence. If there is nothing to hide, please provide me with all the requested documents as this issue has been ongoing since 2022, with no resolution despite being redirected multiple times. If I do not receive all the requested information/documents (either electronically or by post) within 7 working days from today, September 10, 2024, I will have no choice but to seek legal advice to resolve this matter. Previous review comments: It is concerning that neither Luso Africa nor Bryte Insurance can provide the necessary information. Jose, you suggested that I visit your offices to obtain the required documents, but you are unable to confirm if you have the information I requested. This lack of response after multiple email requests is disappointing. Additionally, you made allegations that you cannot support with evidence. You mentioned forwarding my emails to Bryte, but they have not provided any feedback yet. It appears that you, Luso Africa, and Bryte Insurance may be collaborating to conceal questionable or dishonest activities. Furthermore, you stated that my policy was cancelled due to claims amounts, yet the insurer received reimbur*****ts. All parties involved, including you, Luso Africa, Bryte Insurance, and the assessor, are shifting blame without resolving the issue, indicating potential dishonesty. I have documented evidence in various emails to support my claims.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Sept 2024, 11:03
Business Practise
Loaded additional comments on Google 4 days ago and original comment in August 2024. Interesting to see no comments from the company concerned on Google reviews. Following my previous review, I received a lawyer's letter via email on August 28th/29th, 2024, threatening legal action and claiming that all requested documents have been provided, which is not true as no proof was provided. I would not have posted the review if I had received the requested information. Additionally, I was told that my comments are untrue, which is incorrect, as I can substantiate my comments with documented email correspondence. If there is nothing to hide, please provide me with all the requested documents as this issue has been ongoing since 2022, with no resolution despite being redirected multiple times. If I do not receive all the requested information/documents (either electronically or by post) within 7 working days from today, September 10, 2024, I will have no choice but to seek legal advice to resolve this matter. Previous review comments: It is concerning that neither Luso Africa nor Bryte Insurance can provide the necessary information. Jose, you suggested that I visit your offices to obtain the required documents, but you are unable to confirm if you have the information I requested. This lack of response after multiple email requests is disappointing. Additionally, you made allegations that you cannot support with evidence. You mentioned forwarding my emails to Bryte, but they have not provided any feedback yet. It appears that you, Luso Africa, and Bryte Insurance may be collaborating to conceal questionable or dishonest activities. Furthermore, you stated that my policy was cancelled due to claims amounts, yet the insurer received reimbur*****ts. All parties involved, including you, Luso Africa, Bryte Insurance, and the assessor, are shifting blame without resolving the issue, indicating potential dishonesty. I have documented evidence in various emails to support my claims. The broker has referred me back to Bryte Insurance and the assessor as well. As usual, Bryte cannot answer the email points! (Santie Dubber). So, Bryte Insurance is hiding something and refusing to provide the information!!!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Sept 2024, 11:03
Business Practise
Loaded additional comments on Google 4 days ago and original comment in August 2024. Interesting to see no comments from the company concerned on Google reviews. Following my previous review, I received a lawyer's letter via email on August 28th/29th, 2024, threatening legal action and claiming that all requested documents have been provided, which is not true as no proof was provided. I would not have posted the review if I had received the requested information. Additionally, I was told that my comments are untrue, which is incorrect, as I can substantiate my comments with documented email correspondence. If there is nothing to hide, please provide me with all the requested documents as this issue has been ongoing since 2022, with no resolution despite being redirected multiple times. If I do not receive all the requested information/documents (either electronically or by post) within 7 working days from today, September 10, 2024, I will have no choice but to seek legal advice to resolve this matter. Previous review comments: It is concerning that neither Luso Africa nor Bryte Insurance can provide the necessary information. Jose, you suggested that I visit your offices to obtain the required documents, but you are unable to confirm if you have the information I requested. This lack of response after multiple email requests is disappointing. Additionally, you made allegations that you cannot support with evidence. You mentioned forwarding my emails to Bryte, but they have not provided any feedback yet. It appears that you, Luso Africa, and Bryte Insurance may be collaborating to conceal questionable or dishonest activities. Furthermore, you stated that my policy was cancelled due to claims amounts, yet the insurer received reimbur*****ts. All parties involved, including you, Luso Africa, Bryte Insurance, and the assessor, are shifting blame without resolving the issue, indicating potential dishonesty. I have documented evidence in various emails to support my claims. The broker has referred me back to Bryte Insurance and the assessor as well. As usual, Bryte cannot answer the email points! (Santie Dubber). So, Bryte Insurance is hiding something and refusing to provide the information!!!!
0
Replies (0)NN
Nompumelelo N
1 reviews | Active since Jan 2020
22 Feb 2024, 12:57
Luso Africa
Their client (ELT Group) bumped my sister on the 12th of February in Germiston. Details were exchanged with the driver. I called ELT group and spoke to Shaun who told me that he is waiting for his driver to come back and update him on the accident. The next day he sends me the insurance details (Luso Africa) and the contact person Jose. We waited for the company to call and let us know what the is going to happen from this point on. Nothing. spoke to Jose on Monday 19th February. He told my sister to get a letter from our insurance company stating that we will not claim from them. What does my insurance have to do with this? You need to pay your client's claim accordingly. Called him again today (22/02) and he tells me to claim from my insurance. who are you to dictate to me what I should or shouldn't do when your company is responsible for paying their client's claims? I told him that doing so will increase my premiums and I am not at fault. "That is neither here nor there. You took out insurance to cover yourself in case of accidents" Excuse me?! So I must carry the 15% hike in premiums because you refuse to pay? Not on my watch. Side note: He asked for my name and i told him Nompumelelo. he tried to pronounce it then decided to call me Mpho. The disrespect of this man!
Helpful (0)
|Replies (0)NN
Nompumelelo N
1 reviews | Active since Jan 2020
22 Feb 2024, 12:57
Luso Africa
Their client (ELT Group) bumped my sister on the 12th of February in Germiston. Details were exchanged with the driver. I called ELT group and spoke to Shaun who told me that he is waiting for his driver to come back and update him on the accident. The next day he sends me the insurance details (Luso Africa) and the contact person Jose. We waited for the company to call and let us know what the is going to happen from this point on. Nothing. spoke to Jose on Monday 19th February. He told my sister to get a letter from our insurance company stating that we will not claim from them. What does my insurance have to do with this? You need to pay your client's claim accordingly. Called him again today (22/02) and he tells me to claim from my insurance. who are you to dictate to me what I should or shouldn't do when your company is responsible for paying their client's claims? I told him that doing so will increase my premiums and I am not at fault. "That is neither here nor there. You took out insurance to cover yourself in case of accidents" Excuse me?! So I must carry the 15% hike in premiums because you refuse to pay? Not on my watch. Side note: He asked for my name and i told him Nompumelelo. he tried to pronounce it then decided to call me Mpho. The disrespect of this man!
0
Replies (0)