Payment

I have filled a claim with M Sure but my payout is addressed to MFC of which I don't owe then a penny. When I'm sending them mail to a clarity on that, no one is responding to my mail. All want is to know whether the payment will be paid to MFC or to my account. What I did this morning because there was no response from M Sure. I wrote a letter to MFC seaking clarity from them. I know they will respond promptly because they take their customers seriously