Poor service at McDonald's trade route mall lenasia and abuse

On Monday 29 December 2025 I went to the McDonalds trade route mall drive through and place my order at 10:06 for 2 meals. I got to the collection window at 10:08 and waited at the collection window for over 15 minutes. While waiting I asked the lady what is taking so long this is a drive through and I never come to sit in, she told me that they are busy with breakfast and I ordered things not feom the breakfast menu. Eventually my food came but my cuppacino and got chocolate didnt come. Now I had to wait even longer and coffee and hot chocolate are things people buy for breakfast. I asked to pls spk to the manager wgo came to the window and did not wven say a word she just looked at me and didnt even engage even when i was explaining to her the issue. I got the sense that people did not want to work during this festive period and i was not happy about that . I also found the manager to be very dismissive and not solutions driven. While waiting for my drinks the car behind me hooted for me to drive off but I hadn't gotten my entire meal so I couldn't drive off. This then escalated where a lady from the car behind me jumped out of her car and approached me. I explained to her that I am waiting for food this lady then began to verbally abuse me so I tried to deescalate the situation and rolled up my window , this lady then started hitting her fists on my car window and verbally abusing me. I am very upset about the situation where the customers behind me approached me and tried to physically abuse me and did damage my vehicle however I feel like thi should have been avoided had the staff of McDonalds be efficient in their services

I also want to state that McDonalds is not a small hickey mouse company they are an international brand and things like being short staffed and inefficient planning cannot be pegged on the customer. I am very dissapointed with both McDonalds and the client behind who felt they had a right to get involved in a situation that had nothing to do with them.

If McdlDonalds Trade route mall lenasia cannot sustain a drive through they should close it down but they shouldn't give the illusion of a drive through when fine dining food take quicker.