MS
Madison Shoes
Unclaimed Business
MS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
50
Recommended: Very Likely
Review Distribution
2.5|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(25%)
2(0%)
1(50%)
5(25%)
4(0%)
3(25%)
2(0%)
1(50%)
Frequently Asked Questions About Madison Shoes
Madison Shoes has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Madison Shoes across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceML
MT
Maman T
1 reviews | Active since Jan 2020
26 Aug 2025, 17:26
Heartbroken and Disappointed 😔
I’ve always had a great experience with your brand and truly loved the quality of your shoes in the past. Unfortunately, my recent purchase was very disappointing. The pair I bought was damaged before I even had the chance to wear them out and show them off. This was unexpected given my past positive experiences, and I’m really disappointed.
Helpful (0)
|Replies (0)MT
Maman T
1 reviews | Active since Jan 2020
26 Aug 2025, 17:26
Heartbroken and Disappointed 😔
I’ve always had a great experience with your brand and truly loved the quality of your shoes in the past. Unfortunately, my recent purchase was very disappointing. The pair I bought was damaged before I even had the chance to wear them out and show them off. This was unexpected given my past positive experiences, and I’m really disappointed.
0
Replies (0)NM
Nomasonto M
1 reviews | Active since Jan 2020
25 Aug 2025, 09:25
5 months since
I had the most experience with this store since I have started buying thier shoes . I don't want to mention the fact that someone with a terrible attitude called me with nothing . I have thier calls are recorded.
Helpful (0)
|Replies (0)NM
Nomasonto M
1 reviews | Active since Jan 2020
25 Aug 2025, 09:25
5 months since
I had the most experience with this store since I have started buying thier shoes . I don't want to mention the fact that someone with a terrible attitude called me with nothing . I have thier calls are recorded.
0
Replies (0)NM
Nomasonto M
1 reviews | Active since Jan 2020
16 Jul 2025, 18:46
Terrible service no communication
I bought shoes ,the delivered defect shoes.They collected the pair till today I have not heard anything from them .
Helpful (0)
|Replies (0)NM
Nomasonto M
1 reviews | Active since Jan 2020
16 Jul 2025, 18:46
Terrible service no communication
I bought shoes ,the delivered defect shoes.They collected the pair till today I have not heard anything from them .
0
Replies (0)RZ
Relebohile Z
1 reviews | Active since Jan 2020
10 Jan 2025, 09:49
Poor service
I bought shoes online on the 11th of December till date I haven't recieved my order and haven't heard anything from them....I bought with payflex it's still deducting and I don't have goods
Helpful (0)
|Replies (0)RZ
Relebohile Z
1 reviews | Active since Jan 2020
10 Jan 2025, 09:49
Poor service
I bought shoes online on the 11th of December till date I haven't recieved my order and haven't heard anything from them....I bought with payflex it's still deducting and I don't have goods
0
Replies (0)NR
Nthabiseng R
1 reviews | Active since Jan 2020
28 Oct 2024, 10:54
WONDERFUL SERVICE AND A SPEEDY REPLACEMENT OF A DEFECTED BROQUE
So I had a shoe defect on a Broque I purchased in April 2024. On 27 October 2024 i decided to send an email with pictures of the shoe to Madison customer service and in less than 24 hours, they offered to replace the shoe or refund me. I chose to replace the shoe since I love it so much and there is no love lost with Madison shoes. My initial color was out of stock so I chose another shoe with a different color and Nikita was happy to assist. I'm happy with my choice and the efficient manner this matter was handled. Thank you Nikita for your wonderful customer service.
Helpful (0)
|Replies (0)NR
Nthabiseng R
1 reviews | Active since Jan 2020
28 Oct 2024, 10:54
WONDERFUL SERVICE AND A SPEEDY REPLACEMENT OF A DEFECTED BROQUE
So I had a shoe defect on a Broque I purchased in April 2024. On 27 October 2024 i decided to send an email with pictures of the shoe to Madison customer service and in less than 24 hours, they offered to replace the shoe or refund me. I chose to replace the shoe since I love it so much and there is no love lost with Madison shoes. My initial color was out of stock so I chose another shoe with a different color and Nikita was happy to assist. I'm happy with my choice and the efficient manner this matter was handled. Thank you Nikita for your wonderful customer service.
0
Replies (0)NR
Nthabiseng R
1 reviews | Active since Jan 2020
27 Oct 2024, 19:33
POOR QUALITY ON BROGUES SHOES
I purchased green Brogues in April 2024 and around September 2024 the sole of the shoe started to have cracks both shoes…and now the sole is about to fall off (see attached pictures). I can’t even wear them anymore….are brogues not supposed to be durable..this is a *******.. I spent over R700 for this poor quality..I request a refund or another shoe of the same shoe value.This is unacceptable. Even the loafers I purchased at Truworths for a much less amount lasted for years. Madison Brogues could not last until December.
Helpful (0)
|Replies (0)NR
Nthabiseng R
1 reviews | Active since Jan 2020
27 Oct 2024, 19:33
POOR QUALITY ON BROGUES SHOES
I purchased green Brogues in April 2024 and around September 2024 the sole of the shoe started to have cracks both shoes…and now the sole is about to fall off (see attached pictures). I can’t even wear them anymore….are brogues not supposed to be durable..this is a *******.. I spent over R700 for this poor quality..I request a refund or another shoe of the same shoe value.This is unacceptable. Even the loafers I purchased at Truworths for a much less amount lasted for years. Madison Brogues could not last until December.
0
Replies (0)BN
Bulela N
1 reviews | Active since Jan 2020
13 Aug 2024, 08:31
Order mot received and failure to communicate
I ordered a pair of sneakers from this company on the 26th of July 2024. I still have not yet received my sneaker. They offered a replacement before the 1st of August and with that offer, I had to go pillar to post trying to respond with my replacement. On the 5th of August they finally processed the order and I received delivery details thereafter. The order was supposed to be delivered on Thursday last week. This was not done. Upon calling the delivery company, I was told that the parcels were lost and that Madison should have brought this to my attention. But that wasn't done. I would like my sneaker by this week!!!
Helpful (0)
|Replies (0)BN
Bulela N
1 reviews | Active since Jan 2020
13 Aug 2024, 08:31
Order mot received and failure to communicate
I ordered a pair of sneakers from this company on the 26th of July 2024. I still have not yet received my sneaker. They offered a replacement before the 1st of August and with that offer, I had to go pillar to post trying to respond with my replacement. On the 5th of August they finally processed the order and I received delivery details thereafter. The order was supposed to be delivered on Thursday last week. This was not done. Upon calling the delivery company, I was told that the parcels were lost and that Madison should have brought this to my attention. But that wasn't done. I would like my sneaker by this week!!!
0
Replies (0)