Complaint regarding Missing Pizza at Magic Company Westgate

I am deeply disappointed by my recent experience at Magic Company Westgate Shopping Centre. On Sunday, January 19th, I visited the outlet with my children. Upon entering, I noticed a rule prohibiting food inside. I approached the counter and requested to leave my Panarotti's pizza there, intending to collect it when we left.

Unfortunately, I forgot to take the pizza as we exited the premises. I realized this at another entrance in the mall and immediately returned, only to find the outlet closed.

On Monday, January 21st, I contacted the store to report the issue. I was informed that the pizza could not be located. The staff member who had initially assisted me was off-duty but was contacted. She claimed she thought I had collected the pizza, as it was no longer on the counter where she had placed it before leaving. To my dismay, I was told that the pizza might have been taken by “naughty kids” who were playing around the counter.

This explanation is unacceptable. How can such a situation occur under the watch of your staff? I entrusted my food to your employee, assuming it would be safe. The lack of proper security measures at your outlet is concerning and reflects poorly on your management and accountability.

I expected better from an establishment like Magic Company. I hope you address this matter seriously to ensure that other customers do not have similar experiences in the future.

It's not about the pizza, it's all about the principle behind it.

I await your response and proposed resolution.