NS
Nthabi S
Active since May 2012
49
Reviews
0
Industries
Reviews
49 reviews2 months ago
VODACOM SERVICE FAILURE, NUMBER DELETION & INCORRECT ACCOUNT STATUS
I am lodging this complaint to express my extreme dissatisfaction with the unacceptable service I have received from Vodacom, as well as the administrative failures that have caused me significant inconvenience and distress. On 24 February 2026, I visited the Vodacom Store at Clearwater Mall to perform a SIM swap for my lost SIM card. To my shock, I was informed that the number in question had been deleted, and that my account was allegedly “in Legal.” This information is both incorrect and entirely unjustified based on the actual history of my account. For clarity: My contract reached its end in September 2025 and, as per Vodacom’s standard process, billing automatically converted to prepaid because I had not yet called in to formally cancel. In January 2026, I contacted Vodacom to request official cancellation of the contract and was informed that cancellation would reflect at the end of January. Despite this, I have not received any airtime or data allocations for the numbers linked to my profile, and no explanation has ever been provided for this failure. It is completely unacceptable that: A number that remained active and fully linked to my Vodacom profile could be deleted without my authorization. My account could be marked as being “in Legal” without any prior communication, notice, or substantiated reason. I am now burdened with correcting issues caused entirely by Vodacom’s administrative errors. I have been deprived of services that I should have continued receiving. I therefore request the following URGENTLY: A full investigation into why the number was deleted without my consent. A written explanation of why my account was labeled as being “in Legal.” Immediate correction of any incorrect or unjustified status linked to my profile. Itemised billing statements for the past six months for both numbers on my profile. Detailed records of airtime and data allocations—including usage—for the same period. Written confirmation of my contract cancellation status, as communicated to me in January 2026. Please be advised: If Vodacom fails to resolve this matter urgently and provide all requested information, I will escalate the issue to the Consumer Ombudsman and pursue legal action to safeguard my rights as a consumer. I expect a detailed written response within 48 hours.
106 replies
4 months ago
Complaint on post billing after contract terminated
Dear Vodacom Billing Team, I am writing to formally lodge a complaint regarding incorrect billing on my account after the termination of my cellphone contract. My contract reached its end, and I explicitly advised Vodacom consultants on numerous occasions that I was not interested in any upgrade and that all services linked to the contract should be cancelled. Despite these clear instructions, billing continued on my account even after the contract termination date. I have also requested that the cellphone insurance be cancelled as well and this was also not done. This has caused me significant frustration and inconvenience. I am extremely dissatisfied with the handling of this matter, especially given that I followed the correct channels and communicated my intentions clearly. I should not be billed for services I did not agree to continue or renew. I hereby request: A full investigation into this matter A refund of all amounts billed after the contract termination date Written confirmation that my account has been fully cancelled and that no further billing will occur Please treat this matter as urgent and provide feedback as soon as possible. I trust Vodacom will resolve this matter promptly and fairly.
112 replies
6 months ago
Formal Complaint – Poor Quality OPPO A5 Pro and Misleading Insurance Replacement at Vodacom The Glen Mall Branch
Subject: Formal Complaint – Poor Quality OPPO A5 Pro and Misleading Insurance Replacement at Vodacom The Glen Mall Branch Dear Vodacom Customer Care Team, I am writing to formally lodge a complaint regarding the poor quality of the OPPO A5 Pro device that was issued under my Vodacom contract as an insurance replacement for a lost phone. The replacement process took place at your Vodacom store in The Glen Mall, Johannesburg, in July 2025. During this process, my sister — who was acting on my behalf — was assisted by one of your consultants named Terrence. She had clearly indicated that she preferred a Samsung phone, but Terrence strongly discouraged this and instead insisted that she take the OPPO A5 Pro, assuring her that it was a good alternative. Based on his advice and recommendation, she proceeded with the OPPO model. Unfortunately, this has turned out to be a regrettable decision. The phone’s overall performance is extremely poor and disappointing: The camera quality is terrible, producing dull and low-resolution pictures despite the advertised AI camera feature. The audio quality is poor and distorted. The phone lacks key features and brightness compared to my previous OPPO A74, which was a much better and more reliable device. Apart from its large storage space and dual SIM capability, there is nothing positive to highlight about this model. It does not meet the expected standard of quality or performance, and she deeply regret accepting it under my Vodacom insurance claim, especially since it was chosen based on the consultant’s strong recommendation. We have been loyal Vodacom customers for over two decades, and it is disappointing to have this experience. It seems that the consultant may have been more focused on promoting a specific model rather than providing genuine, customer-centred advice. I kindly request that Vodacom investigate this matter urgently and consider a suitable resolution or exchange option for this unsatisfactory device. I would also appreciate clarification on why such poor-quality models are being promoted to long-standing customers under insurance replacements.
212 replies
7 months ago
Unforgettable Afriski Adventure with Travel Generation!
My sister and I recently travelled with Travel Generation for the Lesotho Afriski trip, and it was such a wonderful experience! The transportation was beautiful, clean, and very comfortable. Our lady host was warm and friendly ,she communicated well throughout the journey and made sure we felt at ease. The Afriski experience itself was amazing ,we had so much fun! Luckily, the weather was pleasant and not too cold on the day we went. The drive through the mountains was quite nerve-wracking at times, but thanks to the team, we arrived home safely. It wasn't my first trip with Travel Generation, and once again they did not disappoint. I truly recommend them for anyone looking for a well-organized, enjoyable travel experience. I love Travel Generation!
0 replies
8 months ago
Payflex- A company with Non Existent Customer Support! Poor Customer Service!
I am writing to formally raise my dissatisfaction with the level of customer support I have experienced. I logged a support ticket (Ticket No. 1010080) regarding an issue that should be quick and simple to resolve. However, despite waiting for quite some time, my ticket has not been attended to. What makes this even more disappointing is that in July I logged another call (Ticket No. 937745) which was also never attended to. This repeated lack of follow-up is very, very frustrating and reflects poorly on the reliability of your customer service. In addition, I have attempted to reach your team telephonically, but the lines do not go through, which makes it almost impossible to get assistance. This lack of response and accessibility is extremely concerning, especially given that these matters can be resolved swiftly if attended to. I kindly request that my current ticket be given urgent attention and that Payflex takes concrete steps to improve its customer support services to ensure better efficiency and accountability going forward.
0 replies
8 months ago
Disappointing Treatment from VW Tours, a Travel agency that is Money Focused and not Client Focused, not Flexible at all.
We are extremely disappointed regarding the service we recently received from VW Tours. We had booked a weekend trip with your agency but, due to unforeseen personal circumstances, we were no longer able to attend. We reached out to request that the booking be transferred to a day trip instead. We were not asking for a refund — only for a simple adjustment to another trip that we could attend. To our dismay, the team informed us that such a change could not be accommodated. This response left us feeling that VW Tours is more concerned with making money than with understanding and supporting its clients in genuine times of need. Life can be unpredictable — situations such as bereavement, accidents, or job loss can happen to anyone. When such events occur, we believe a customer-focused travel agency should be willing to find reasonable solutions, especially when no refund is being requested. We have dealt with other travel agencies in the past that have gone the extra mile to accommodate changes due to unforeseen circumstances. Unfortunately, VW Tours has shown no flexibility or willingness to assist, even when our request was fair and reasonable. We are deeply disappointed in how this matter was handled, and based on this experience, we would not recommend VW Tours to others. A travel agency’s reputation is not only built on the trips it offers but also on how it treats customers when challenges arise. We urge VW Tours to review its policies and consider implementing more compassionate, flexible solutions for clients who experience unavoidable life changes.
0 replies
13 months ago
Vodacom: From Loyalty to Frustration - A Network in Decline.
I have been a loyal client of Vodacom for years, but recently, their service levels have dropped drastically. The network coverage in some areas is poor, and it is evident that they need to invest in infrastructure to ensure reliable service for their customers everywhere. I am currently on contract and have moved to a well-established area that has existed for many years. Unfortunately, the network coverage in this area is not good at all, causing us to miss important calls. This situation is incredibly frustrating, and I have even considered canceling my contract due to the poor service. However, Vodacom is denying me the right to cancel the contract, which is simply not acceptable. Being stuck with a network that doesn't work for us is not right. Vodacom needs to address these issues and improve their service to meet the needs of their customers.
106 replies
13 months ago
Afrihost: A Tale of Frustration and Incompetence
I am extremely disappointed with Afrihost's service. They don't even have a voice call centre line, which seems like a way to avoid taking accountability for their incompetency. Every time I contact them on whatsapp, I end up repeating the same query with different agents, and they still don't resolve the issue. I was double billed after cancelling a line, despite being assured that I wouldn't be billed. It's frustrating that they have not attended to my query till this day. I had to contact my bank to assist me with reversing the duplicate card payment, and I'm still waiting for them to take action. Afrihost's lack of responsiveness and accountability is unacceptable. I would not recommend their services to anyone.
0 replies
15 months ago
Complaint regarding Missing Pizza at Magic Company Westgate
I am deeply disappointed by my recent experience at Magic Company Westgate Shopping Centre. On Sunday, January 19th, I visited the outlet with my children. Upon entering, I noticed a rule prohibiting food inside. I approached the counter and requested to leave my Panarotti's pizza there, intending to collect it when we left. Unfortunately, I forgot to take the pizza as we exited the premises. I realized this at another entrance in the mall and immediately returned, only to find the outlet closed. On Monday, January 21st, I contacted the store to report the issue. I was informed that the pizza could not be located. The staff member who had initially assisted me was off-duty but was contacted. She claimed she thought I had collected the pizza, as it was no longer on the counter where she had placed it before leaving. To my dismay, I was told that the pizza might have been taken by “naughty kids” who were playing around the counter. This explanation is unacceptable. How can such a situation occur under the watch of your staff? I entrusted my food to your employee, assuming it would be safe. The lack of proper security measures at your outlet is concerning and reflects poorly on your management and accountability. I expected better from an establishment like Magic Company. I hope you address this matter seriously to ensure that other customers do not have similar experiences in the future. It's not about the pizza, it's all about the principle behind it. I await your response and proposed resolution.
0 replies
20 months ago
Extremely Poor Workmanship and Dishonest Practices at Roodepoort Automotive Engineering
I had an extremely disappointing experience with Roodepoort Automotive Engineering. My vehicle engine was taken in for an engine overhaul to Roodepoort Automotive Engineering, but the workmanship was subpar, to say the least. The mechanic, Abel Chinhara, was particularly dishonest and rude after failing to ensure the work carried out at the workshop was up to standard as he works with Roodepoort Automotive Engineering regularly. There are strong suspicions that the job list on the slip provided is inaccurate, and it appears that prices were adjusted to benefit the mechanic. This kind of ***** dealing is unacceptable and raises serious concerns about the integrity of the workshop. To make matters worse, the workshop has become unreachable, which only adds to the suspicion about their operations. I strongly advise against using Roodepoort Automotive Engineering for any automotive needs. Their collaboration with dishonest mechanics like Abel Chinhara makes them a highly unreliable and ************* service provider.
0 replies
Review Distribution
5 Star
1 (2.0408163265306123%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (10.204081632653061%)
1 Star
43 (87.75510204081633%)