Disgusting lack of attention to urgent claims from members

I am extremely displeased with the level of attention my claim has received since I submitted. The level of attention is in fact zero and I have submitted this claim on the 19th of July. I have tried 4 more times to submit this claim via the app and the claims email address and still I receive no response from a service provider that claims to be of the highest quality service. This is truly appalling. I paid for a specialist consultation visit from my own pocket expecting that malcor would be efficient in returning my funds. Disgusting service and to make it worse, I have read the below reviews and seen Malcor has done this before and not even responded to members with the same issue. What reassurance do I have that this "prestigious" medical aid is ever going to get back to me. If Malcor ever does decide to respond. The call reference number is 9729252693.